Customer reviews from https://www.asus.com
ASUS - Zenbook S 13 13.3" OLED Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Basalt Gray
Average customer rating
3.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - Zenbook S 13 13.3" OLED Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Basalt Gray
Posted by: Andrew W.
Frequency of use:Daily
Verified Purchase:Yes
I spent about 2 months reviewing and looking for laptops to replace what has become a poor purchase last year. The OLED screen and size are what sold me initially, but the specs on this laptop are what sealed the deal. Not only is the 15th gen Ultra 7 less than a few months old, but this small form factor comes from the factory with 32GB of RAM and 1TB or storage. Not having to upgrade immediately to save some money is a huge benefit, at least for me. At no point did this machine feel slow, or have any issues that I could tell from the 2 or so weeks I've had the machine. I'm happy with the build quality as with Asus, it can be a bit of a gamble sometimes, but they've seem to have stepped up their game and have found a sweet spot between affordability and decent build quality. Long term testing not withstanding as the machine is so new, I feel like I've made a good purchase and I won't be disappointed as I was with my previous laptop, which wasn't an Asus.
Written by a customer while visiting https://www.asus.com
Posted by: Seane
Frequency of use:Daily
Verified Purchase:Yes
Would be helpful to have a manual to read to understand the full laptop.
Written by a customer while visiting https://www.asus.com
Posted by: Gamer Lady
Verified Purchase:Yes
It wont play my video games without crashing, and tons of lag. I am very disappointed.
Response from https://www.asus.comBy CLM, September 12, 2024
Hello Gamer Lady,
We’re sorry to hear that you’re experiencing crashing issues. We stand behind our product and are committed to continuously improving our approach and processes to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If you’ve completed all the steps and the issue persists, reach out to us via email at customerloyalty@asus.com and include the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps us improve ASUS support channels. Please refer to this case number: N2409017496-0001.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1038855/
We’re sorry to hear that you’re experiencing crashing issues. We stand behind our product and are committed to continuously improving our approach and processes to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If you’ve completed all the steps and the issue persists, reach out to us via email at customerloyalty@asus.com and include the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps us improve ASUS support channels. Please refer to this case number: N2409017496-0001.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1038855/
Written by a customer while visiting https://www.asus.com
Posted by: GNayak
Frequency of use:Daily
Verified Purchase:Yes
Perfect laptop for travel as well as to carry around. The primary reason for a laptop is portability and the Zenbook S 13 fits the bill perfectly, as it's very light at 2.2 lbs while being highly capable for almost all computing needs. Love it's OLED screen, face recognition, USB 4 ports and great touch pad. To top it all, you can't beat it's price to performance ratio.
Written by a customer while visiting https://www.asus.com