Customer reviews from wyze.com
Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - Black
Average customer rating
4.4
(395 Reviews)
Rating breakdown 395 reviews
5 Stars
246
4 Stars
76
3 Stars
53
2 Stars
10
1 Star
10
92%of customers recommend this product.
(
292 out of
317)
Customer Reviews for Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - Black
Posted by: LukeH
Verified Purchase:Yes
I love the quality and video quality. I feel as though the motion detection is not as good on this one as the previous model. Wish I could put it undery wyze cam lite subscription but I cannot
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jason
from 23696
Verified Purchase:Yes
Very unstable connectivity. It took a herculean effort to get it connected to begin with. No issues with the non pro it replaced, this one way more unstable in terms of connectivity. Haven't had a chance to troubleshoot yet.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 29, 2023
Hello there, we are sorry to hear your Wyze Cam Floodlight Pro may be running into some connectivity trouble and would like to help. We would recommend taking a look at this article for further information:
https://support.wyze.com/hc/en-us/articles/15862553747611
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/15862553747611
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jeff
from Chicago
Verified Purchase:Yes
The motion detection sets floodlight off even when person not in vicinity. It is set up correctly. This is not what I thought I was buying.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
PIR sensor removed, Human Detection AI not robust
on June 28, 2023
Posted by: Anonymous
from Union City, CA
Verified Purchase:Yes
PIR sensor removed, Human Detection AI not robust to identify fleeting person moving quickly across frame. I tested multiple times by going quickly into field of view of camera and getting out of frame quickly. It failed that test. Thieves won’t wait forever in camera frame. PIR sensor is necessary to identify human body quickly in matter of milliseconds through hardware. Don’t know why they removed it (think for cost cutting). The AI is not robust yet to identify parts of a human when face is not visible - that is where the PIR sensor helps as it uses infrared light to identify human body (that never goes wrong). For this reason I am going to return this product. I even tried with different sensitivity levels in the app. But there were always some occasions on which the AI did not pick me up and hence did not record my video (I have setting to only record video when human detected else it leads to wasted storage space trying to record video of empty frames)
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 28, 2023
Hello there, we are very sorry to hear your Wyze Cam Floodlight Pro is running into some trouble, and would like to look into this further.
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mike E.
from TN
Verified Purchase:Yes
I bought two Floodlight Pros and installed one. It would not stream video at all if you just wanted to watch what was going on. It would alert and tell you that motion was detected and send you that video, but no live streaming. Router was literally about 15 feet from the light fixture too. Also, the led lights themselves are not very bright compared to what I was replacing which was a regular flood fixture with two Sylvania Night Chaser LED flood bulbs (which are awesome). What would be great is if Wyze would sell a fixture with the integrated camera with just regular screw in bulb holders so that you can install your own bulbs. Also, the new fish eye 180 degree viewing area does cover more area, it is just hard to look at. I would prefer more cameras with a normal view than one camera with a view that looks like youre looking through a peep hole. I returned my product and will continue my search for the perfect flood light/camera device. If these issues dont bother you, you may love the device. I have about 8 Wyze cameras, some smart bulbs, and smart plugs. So, I like Wyze. But this product just didnt fulfill my expectations.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 28, 2023
Hello there, we are very sorry to hear your Wyze Cam Floodlight Pro is running into some trouble, and would like to look into this further.
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
A clear improvement, but still a work in progress
on June 27, 2023
Posted by: Andrew
from New York
Verified Purchase:Yes
Although this camera control floodlight is an improvement over the last model, I remain a little puzzled that it will still mistake raindrops for a person. Not as bad as the last floodlight model, but it still seems to have this problem despite the “AI” algorithm.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike B
from Charlotte, NC
Verified Purchase:Yes
I had high hopes for the camera system, but it's just ok. The PIR sensor in the old non-Pro model seemed to work better wrt noisy notifications. I'm using an SD card without CamPlus, and the claim that it has on board people and vehicle id is just not working well. Loads of motion notifications that cannot seem to be stopped in the app, even with sensitivity turned way down. The physical wide fov camera is nice.
I also don't understand why it still has 5 min cool down for events when using continuous SD recording. That's why I bought it -- for the non-subscription ability to only notify on smart events from the new onboard classification. I don't know why there's always so many rough edges.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 28, 2023
Hello there, we are very sorry to hear your Wyze Cam Floodlight Pro is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: bryan
from Phoenix AZ
Verified Purchase:Yes
Perfect for side gate view 180• degree view helps you watch over anything in your yard even a little on the other side of the fence i definetly recommend this iten
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com