Customer reviews from wyze.com
Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - Black
Average customer rating
4.4
(401 Reviews)
Rating breakdown 401 reviews
5 Stars
250
4 Stars
78
3 Stars
53
2 Stars
10
1 Star
10
92%of customers recommend this product.
(
296 out of
321)
Customer Reviews for Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - Black
Posted by: Dylan S
from Tallahassee, Fl
Verified Purchase:Yes
This one works way better than the other floodlight cam. It is high quality and never really fails as where the other version would cut off randomly, not record sound, etc. Get this one. You won’t regret it!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John W .
from Greenville, TX
Verified Purchase:Yes
Nice clear color view of my driveway and front yard!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JB
Verified Purchase:Yes
I've only had this about 2 weeks. The picture quality and field of view is great. The only issue I have had is I keep losing connection. Either timeout error 00, 5, or 10. I have had to power cycle it many times, sometimes it fixes it, sometimes it take a couple of hours. The app seems to be part of the issue since the live stream won't load so I restart the app and it comes up. Hope they fix these issues.
Response from wyze.comBy WyzeCat, August 18, 2023
Hi there, could you please send our team an app log so we may look into this further? Here are the instructions to send us your app log:
Please reproduce the issue, if possible.
In the Wyze app, go to Account > Wyze Support > tap Submit a Log > select the affected device or service > select the relevant issue category.
Enter any relevant details or associated support ticket request IDs in the Details section. You can also tap the + icon to add any relevant pictures or videos.
Make sure the Send log files option is checked to ensure the logs are included.
Tap Submit.
You can also submit a log through individual devices by tapping on the device, navigating to the device settings, and tapping Wyze Support > Submit a Log.
Thank you!
Please reproduce the issue, if possible.
In the Wyze app, go to Account > Wyze Support > tap Submit a Log > select the affected device or service > select the relevant issue category.
Enter any relevant details or associated support ticket request IDs in the Details section. You can also tap the + icon to add any relevant pictures or videos.
Make sure the Send log files option is checked to ensure the logs are included.
Tap Submit.
You can also submit a log through individual devices by tapping on the device, navigating to the device settings, and tapping Wyze Support > Submit a Log.
Thank you!
Written by a customer while visiting wyze.com
Posted by: Chuck
from Valdosta, Ga
Verified Purchase:Yes
Loads up to slow. Doesn't load sometimes. Hopefully, it's a software fix.
I would recommend this to a friend!
Response from wyze.comBy WyzeCat, August 18, 2023
Hi there, could you please send our team an app log so we may look into this further? Here are the instructions to send us your app log:
Please reproduce the issue, if possible.
In the Wyze app, go to Account > Wyze Support > tap Submit a Log > select the affected device or service > select the relevant issue category.
Enter any relevant details or associated support ticket request IDs in the Details section. You can also tap the + icon to add any relevant pictures or videos.
Make sure the Send log files option is checked to ensure the logs are included.
Tap Submit.
You can also submit a log through individual devices by tapping on the device, navigating to the device settings, and tapping Wyze Support > Submit a Log.
Thank you!
Please reproduce the issue, if possible.
In the Wyze app, go to Account > Wyze Support > tap Submit a Log > select the affected device or service > select the relevant issue category.
Enter any relevant details or associated support ticket request IDs in the Details section. You can also tap the + icon to add any relevant pictures or videos.
Make sure the Send log files option is checked to ensure the logs are included.
Tap Submit.
You can also submit a log through individual devices by tapping on the device, navigating to the device settings, and tapping Wyze Support > Submit a Log.
Thank you!
Written by a customer while visiting wyze.com
Posted by: Felix
from Florida
Verified Purchase:Yes
I am still training to understand this camera, great view good price and very easy to install
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Great Camera/ Light w/ even better Cust Service
on August 8, 2023
Posted by: Paul S
from Woodbridge, VA
Verified Purchase:Yes
This cam gives great resolution, brightness, ultra-wide view, and color, day and night. At first, my own fault led to unknown problems at my end. Wyze immediately sent a replacement in case it was the camera, but it was instead an odd issue I had using my phone). So, replacement returned/not needed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Fireballbiker32
from Ohio
Verified Purchase:Yes
Put this up for a friend was going to give it 5 stars but notice the new software was very different from the old software making it difficult to navigate thru the settings, cam plus seems to become a malware nightmare.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Stewart
Verified Purchase:Yes
Only wish the lights were more adjustable.
My installation was under eaves and that leases the lights below the camera.
My installation was under eaves and that leases the lights below the camera.
Written by a customer while visiting wyze.com