Customer reviews from wyze.com
Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - Black
Average customer rating
4.4
(395 Reviews)
Rating breakdown 395 reviews
5 Stars
246
4 Stars
76
3 Stars
53
2 Stars
10
1 Star
10
92%of customers recommend this product.
(
292 out of
317)
Customer Reviews for Wyze - Floodlight Camera Pro, 3000 Lumen LEDs, 180 Wide View, 2k HD Outdoor Wi-Fi Floodlight Home Security Camera - Black
Posted by: Loral
from townville sc
Verified Purchase:Yes
sometimes it doesn't turn off when I manually turn it off after I walk out and leave the area, it keeps coming on until I restart it. I turn it off it comes back on, I turn it off it comes back on. When I come out at night some times I see the lights like they are a dim red. especially if I have on the motion tag. Also think that the event picture should show if the light came on or it just detected something. Because not always does the light turn on and it will show an event for that time. If this isn't supposed to do any of this please tell me how to send it back and get another one.
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, September 4, 2024
Hi there, we are very sorry to hear your Wyze Cam Floodlight Pro is running into some trouble with the lights turning off. As a first step, please ensure that both the Wyze app and your floodlight are fully up to date with the firmware. After this, we would recommend taking a look at this guide for further troubleshooting assistance:
https://support.wyze.com/hc/en-us/articles/15863084993435
If you have any questions, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/15863084993435
If you have any questions, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Amit S
Verified Purchase:Yes
Would like the floodlight to turn on only when someone is standing in a very busy street which has all kinds of carmotion going on
Written by a customer while visiting wyze.com
Posted by: btlg
from Los Angeles, California
Verified Purchase:Yes
It is a good item, but lacks pc inter-phase. It does require re installation and re boot of the software without any apparent reason.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: A k
from Illinois
Verified Purchase:Yes
Has been very nice to have wide view of front and can see much clearer.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: dr1
from Pa
Verified Purchase:Yes
Great product. The strap to help hold the Floodlight which making wire nut connections is very slick. Also, the magnetic mount is really ingenious
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sues
Verified Purchase:Yes
Unfortunately it crashed to the ground. Total loss.
Instructions were not the best.
Instructions were not the best.
Written by a customer while visiting wyze.com
Customer Rating
5
Can light turn on from dusk to dawn automatically?
on July 29, 2024
Posted by: David
from CA
Verified Purchase:Yes
It works as advertised. However the one thing I don't like is that I have to go into "settings" and set parameters for the hours when the light is supposed to turn on when motion is detected. Even though I've done that, and the time setting of the floodlight is "synced" with my phone, I've noticed the light sometimes turns on when it's not supposed to. This is a minor problem. But the image is great, it works great with my SD card, and it is easy to set the areas to where to ignore motion.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wolfpack
from Seneca, SC
Verified Purchase:Yes
I’m very pleased with the flood light camera pro. It takes pictures and send to my phone. It is very clear and helpful.
I would recommend this to a friend!
Written by a customer while visiting wyze.com