Customer reviews from whirlpool.com
Whirlpool - 33 in. Wide 22 cu. ft. French Door Refrigerator with Humidity-Controlled Crispers - Black
Average customer rating
4.2
(644 Reviews)
Rating breakdown 644 reviews
5 Stars
324
4 Stars
189
3 Stars
79
2 Stars
27
1 Star
25
83%of customers recommend this product.
(
302 out of
366)
Customer Reviews for Whirlpool - 33 in. Wide 22 cu. ft. French Door Refrigerator with Humidity-Controlled Crispers - Black
Customer Rating
4
Looks can be deceiving
on August 24, 2026
Posted by: not like they used to be
[This review was collected as part of a promotion.] I have had this refrigerator for two weeks, hardly enough time to give it a proper review So far it seems to cool well, Vegetables and fruits are separated and keep fresh in the drawers designated for that specific use. The meat and cheese drawer is functional although very different from what I am used to. (not a big deal). I love the two doors on top with the freezer unit on the bottom; it is elegant looking and access to storage if relatively easy. Lighting is adequate. The exterior is easy to keep clean and, so far, looks very nice.
However, the negative is that quality of workmanship is not as I would expect from Whirlpool, especially for the price. The drawers are flimsy; they do not slide open or close easily and I can see them cracking within a year if not treated with extra special care; the shelves do not slide out as my last model did and are not strong. The storage shelves/containers in the doors are also fragile.
We will see how I rate this same refrigerator a year from now.
However, the negative is that quality of workmanship is not as I would expect from Whirlpool, especially for the price. The drawers are flimsy; they do not slide open or close easily and I can see them cracking within a year if not treated with extra special care; the shelves do not slide out as my last model did and are not strong. The storage shelves/containers in the doors are also fragile.
We will see how I rate this same refrigerator a year from now.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Issues
on August 22, 2026
Posted by: KC46
[This review was collected as part of a promotion.] Freezer drawers move entire appliance when pulled toaccess. You have to open refrigerator.door to access filtered water
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 21, 2026
Posted by: Ozone Ranger
[This review was collected as part of a promotion.] It is a great refrigerator, this is our second one. We hope it lasts longer than the last one though, it only lasted 8 years. The left door is a little hard to get shut though.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cools well, but dumb design hampers its utility
on August 12, 2026
Posted by: Anonymous
It’s new. So far it cools well, but even with the humidity control on, there is noticeable moisture between fridge and freezer. I live in a very humid area of the US, but still… If something is labeled “Humidity Control,” I was sorta hoping it would, you know, control humidity.
There are also a few inexplicable and frustrating design choices. First, the French doors are not symmetrical. I thought that was fine at first, but then I discovered that the fruit and vegetable drawers ARE the same size, which means that you cannot slide out the left-hand drawer without opening both doors. The asymmetry now feels like a designer was looking for “clever” instead of “functional." Second, the meat-and-cheese drawer has two slots for its divider, one that’s a third of the length, and the other at the two-thirds mark. Sure, you can decide which side is smaller, but the proportions are the same either way. Why not make one of the dividers at the halfway mark, allowing customers to choose whether they want division by thirds or by halves? Isn’t that more helpful than giving consumers only a choice between left and right? Third, as others have noted, the water dispenser is too low and the pressure is weak. We had a nearly identical system in our previous Amana, with neither of those problems. And finally, there’s no dairy provision on the doors. Storing butter with 8 inches above it makes little sense — can’t we have a small flip-up dairy shelf like virtually every other model on the market?
This is not Whirlpool’s first refrigerator. While it cools and freezes as a fridge should, I can’t help but wonder how such obvious flaws got through the design stage, especially since there would have been no cost for more thoughtful design in most cases. Perhaps these items will be reconsidered in future models, with the potential buyer in mind.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
My Fridge
on August 3, 2026
Posted by: #4 sibling
[This review was collected as part of a promotion.] I am enjoying my new refrigerator, but I have noticed that the meat drawer does not keep a lower temperature than the rest of the fridge part. Also the left door must be shut first for there to be a complete closing. It cleans up nicely and does not show fingerprints like my old one. It is easy to find items in the fridge part and freezer. Very nice overall.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works fine, but makes a whole lot of strange noise
on August 3, 2026
Posted by: Tmamcw
[This review was collected as part of a promotion.] I find that the refrigerator and freezer both work very well, I like the model and the capacity.
I would like to know why the refrigerator makes a whole series of strange noises - whining, chirping, clicking, gurgling, etc. I think there is something wrong with the waterline or the icemaker. I want this to be looked at and repaired if necessary BEFORE the warranty runs out. To whom do I speak about this, and what is the contact number?
I would like to know why the refrigerator makes a whole series of strange noises - whining, chirping, clicking, gurgling, etc. I think there is something wrong with the waterline or the icemaker. I want this to be looked at and repaired if necessary BEFORE the warranty runs out. To whom do I speak about this, and what is the contact number?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 3, 2026
Posted by: Lah25
[This review was collected as part of a promotion.] Inside moisture along top seal of freezer door. Inside water dispenser drips and is not the easiest to get to. Inconvenient to have to use both hands. Do not recommend
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 5, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator dispensing warm water. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Below are a few possible Solutions
Is the Energy Saver or Humidity feature turned On?
Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent moisture from the outside. The Energy Saver or Humidity Feature controls a heater that helps to reduce moisture on the vertical hinged seal. Turning this feature On/Off varies by model, so please refer to your Owner's Manual for specific instructions.
To operate this feature, follow these instructions:
Press the control to "On" to save energy when the environment is less humid.
Press the control to "Off" when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.
NOTE: It may take up to 24 hours for the condensation to be eliminated once the Energy Saver feature has been turned off.
Refer to 'How to Use the Humidity Control or Energy Saver Feature' for additional information.
Is the refrigerator level?
It is important to ensure the refrigerator is level. A properly leveled refrigerator helps ensure overall proper operation. Check that the floor under the refrigerator is level. If the floor is not level, shims may be needed to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator. Learn how to use your phone to level household appliances.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431163.
We look forward to resolving this for you.
Marie Q
Below are a few possible Solutions
Is the Energy Saver or Humidity feature turned On?
Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent moisture from the outside. The Energy Saver or Humidity Feature controls a heater that helps to reduce moisture on the vertical hinged seal. Turning this feature On/Off varies by model, so please refer to your Owner's Manual for specific instructions.
To operate this feature, follow these instructions:
Press the control to "On" to save energy when the environment is less humid.
Press the control to "Off" when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.
NOTE: It may take up to 24 hours for the condensation to be eliminated once the Energy Saver feature has been turned off.
Refer to 'How to Use the Humidity Control or Energy Saver Feature' for additional information.
Is the refrigerator level?
It is important to ensure the refrigerator is level. A properly leveled refrigerator helps ensure overall proper operation. Check that the floor under the refrigerator is level. If the floor is not level, shims may be needed to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator. Learn how to use your phone to level household appliances.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431163.
We look forward to resolving this for you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator with Great Features
on August 3, 2026
Posted by: BuckeyeKid
[This review was collected as part of a promotion.] Great features on this Whirlpool refrigerator. Great water dispenser and bottom freezer. Love the alarm that sounds when the door is left open! Great reminder. Very happy with this appliance!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com