Customer reviews from https://www.asus.com
ASUS - ROG Flow X13 13.4" QHD Gaming Laptop - AMD Ryzen 9 7940HS with 16GB Memory - NVIDIA GeForce RTX 4060 - 1TB SSD - Off-Black
Average customer rating
3
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for ASUS - ROG Flow X13 13.4" QHD Gaming Laptop - AMD Ryzen 9 7940HS with 16GB Memory - NVIDIA GeForce RTX 4060 - 1TB SSD - Off-Black
Posted by: ShravanJ
Verified Purchase:Yes
Great laptop with major flaws. Ram issues cause laptop to restart randomly. Protective rubber stand came off and caused major damage to the screen. Love the concept but execution is quite sloppy.
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, June 20, 2025
Dear ShravanJ,
We sincerely apologize for the inconvenience you’ve experienced, including the screen damage and other issues. At ASUS, we are committed to delivering top-quality products that undergo extensive testing to meet rigorous standards, and we regret that your experience did not reflect this.
To assist you efficiently, please provide your case number so we can conduct a thorough investigation and work toward a resolution. You're welcome to reach out to us at customerloyalty@asus.com, and kindly include a link to this review for reference.
Your feedback plays a crucial role in helping us improve our support services. For reference, here is your case number: N2506023619-0002.
Thank you for being a valued ASUS customer.
Warm regards,
Schottky
ASUS Customer Loyalty US Support
We sincerely apologize for the inconvenience you’ve experienced, including the screen damage and other issues. At ASUS, we are committed to delivering top-quality products that undergo extensive testing to meet rigorous standards, and we regret that your experience did not reflect this.
To assist you efficiently, please provide your case number so we can conduct a thorough investigation and work toward a resolution. You're welcome to reach out to us at customerloyalty@asus.com, and kindly include a link to this review for reference.
Your feedback plays a crucial role in helping us improve our support services. For reference, here is your case number: N2506023619-0002.
Thank you for being a valued ASUS customer.
Warm regards,
Schottky
ASUS Customer Loyalty US Support
Response from https://www.asus.comBy CLM, June 20, 2025
Dear Shravanj,
Thank you for your comment.
We certainly understand your disappointment with this laptop and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The rubber coming off causing damage to the screen is a random problem. Typically, the random restart may occur while Windows updates are being installed and being applied in the System Registry. This random restart will go away once the updates for this laptop completed. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-flow/rog-flow-x13-2023-series/helpdesk_download/ . ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if the rubber stand off did cause damage to the screen so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment with this laptop and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The rubber coming off causing damage to the screen is a random problem. Typically, the random restart may occur while Windows updates are being installed and being applied in the System Registry. This random restart will go away once the updates for this laptop completed. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-flow/rog-flow-x13-2023-series/helpdesk_download/ . ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if the rubber stand off did cause damage to the screen so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
