Customer reviews from sony.com
Sony - 55" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)
Average customer rating
3.9
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
14
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
5
75%of customers recommend this product.
(
18 out of
24)
Customer Reviews for Sony - 55" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)
Posted by: Rosiey
Gender:Female
Verified Purchase:Yes
Bought this new TV yesterday. I wish setting it up was as easy as purchasing it. My husband has a hard time seeing and needed a brighter screen.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 2, 2024
Hi Rosiey, Congratulations on your new Sony Bravia 7 and thank you for the 5-star rating! Setting up the Bravia 7 TV can indeed be a bit challenging for new users. Should you need further assistance, feel free to email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or chat with us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps and thanks for choosing Sony! -Sam
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or chat with us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps and thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: HeidiS
Verified Purchase:Yes
We’ve had this tv a couple of weeks. It’s performance is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 31, 2024
Hi HeidiS, Congratulations on your brand new Sony Bravia 7! We're thrilled to hear you appreciate the great performance of your new Sony TV. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Not Satisfied at all
Verified Purchase:Yes
I had this TV less than 90 days the screen on multiple times came up blurry, and then the screen went totally green and pink. I returned it for a full refund.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, December 2, 2024
Hi Not Satisfied at all,
We’re sorry to hear about your experience with your Sony BRAVIA 7 TV. We understand how frustrating it can be, and we appreciate you sharing your feedback. We hope to have the opportunity to earn your trust again in the future.
Thank you for sharing your experience.
-Maria
We’re sorry to hear about your experience with your Sony BRAVIA 7 TV. We understand how frustrating it can be, and we appreciate you sharing your feedback. We hope to have the opportunity to earn your trust again in the future.
Thank you for sharing your experience.
-Maria
Written by a customer while visiting sony.com
Posted by: PATOLA
Gender:Female
Verified Purchase:Yes
I wanted to wait a while before writing this review so I could try out a lot of the features. I will say overall I am impressed.
The first movie I tried it out with was Black Panther because the first few opening scenes of that movie are very dark and I wanted to see how this TV reacted. WOW, there are actually scenes I never fully saw before. This TV does an excellent job on dark scenes.
The sound coming from this TV is really good. At this time I am not using a sound bar so I really appreciate the crisp sound.
Since I don't have a PS, I can't really test out the gaming feature, but it sounds very cool for those of you who do have one.
Right now I have it sitting on my entertainment stand, but in about a month I will be hanging it up on the wall.
There is a very cool home decoration feature where you can set up a screen saver for the TV. I guess it is supposed to be similar to the Samsung Frame, just without the frame. At any rate, the picture options are very nice.
The remote is very responsive but I find the buttons a bit small. What is funny to me is just days before I ordered this TV I was telling someone that the TV manufacturers do not give YouTube respect by giving them a dedicated button on the remote. Lo and behold this TV arrives with a dedicated YouTube button LOL.
This is a fine TV and I like all aspects of it.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, May 21, 2024
Hi PATOLA,
That's very nice to hear! We're glad that you like the picture and sound quality of the TV. We appreciate the 5-star rating and thank you for choosing Sony!
-David
That's very nice to hear! We're glad that you like the picture and sound quality of the TV. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Posted by: Hank452
Gender:Male
Verified Purchase:Yes
Just brought this TV 3 days ago and it is Great. Would recommend it to anyone.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 16, 2024
Hello Hank452,
Congratulations on your new BRAVIA 7! We are thrilled to learn that you are pleased with the outstanding performance of your TV. Thank you for your recommendation and for choosing Sony!
Best regards,
Romeo
Congratulations on your new BRAVIA 7! We are thrilled to learn that you are pleased with the outstanding performance of your TV. Thank you for your recommendation and for choosing Sony!
Best regards,
Romeo
Written by a customer while visiting sony.com
Posted by: Larr13
Verified Purchase:Yes
I bought this a month ago. I had a Samsung for 20 years that still worked great with zero glitches ever but decided to upgrade. This TV was OK for a couple of weeks but it is constantly freezing now almost daily. I have tried the various troubleshooting out the cache where I can, deleted apps nothing helps. Sometimes it reboots itself--like during big moments in sporting events...other times its frozen until I completely unplug the set, Unacceptable, Not looking forward to hours with tech support. If this is not fixed Im sending it back if I can--would love to be able to simply turn on the TV and have it work--shouldnt be so complicated
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, October 6, 2024
Hi Larr13,
Thank you for reaching out with your concern about your Sony BRAVIA 7 TV. We sincerely apologize for the issues you've been facing, and we completely understand how frustrating it is to deal with freezing and reboots, especially during important moments. This is certainly not the experience we want for you.
We've appreciate the troubleshooting steps you've already taken, and we want to make sure you're able to enjoy your TV without these interruptions. To assist you further, we would like to know more information about your TV. Have you tried checking your TV's software updates? Your Sony BRAVIA 7 TV should have the latest October 2024 release of firmware version 112.626.140.1NAA. If not, refer to the link below.
https://www.sony.com/electronics/support/articles/00347793?utm_source
We hope you also followed the steps to reset the unit to factory settings. Please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00159487
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best Regards,
Maria
Thank you for reaching out with your concern about your Sony BRAVIA 7 TV. We sincerely apologize for the issues you've been facing, and we completely understand how frustrating it is to deal with freezing and reboots, especially during important moments. This is certainly not the experience we want for you.
We've appreciate the troubleshooting steps you've already taken, and we want to make sure you're able to enjoy your TV without these interruptions. To assist you further, we would like to know more information about your TV. Have you tried checking your TV's software updates? Your Sony BRAVIA 7 TV should have the latest October 2024 release of firmware version 112.626.140.1NAA. If not, refer to the link below.
https://www.sony.com/electronics/support/articles/00347793?utm_source
We hope you also followed the steps to reset the unit to factory settings. Please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00159487
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best Regards,
Maria
Written by a customer while visiting sony.com
Posted by: Sony TV Guy
Gender:Male
Verified Purchase:Yes
Good experience with Sony. Only TV I buy. Great Picture and reliability.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 16, 2024
Hi Sony TV Guy, Thank you for your fantastic review of the BRAVIA 7! We're thrilled to hear that you found the setup easy and had a great experience with Sony. It's wonderful to know that our TV is the only one you chose to buy. We're proud of the picture quality and reliability of our BRAVIA series, and it's great to see that you appreciate these features. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent products and experiences. Enjoy your viewing, and thanks for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: Rictic
Gender:Male
Verified Purchase:Yes
I've had 75" Bravia 7 for almost 2 months and it has been absolutely stunning. The best TV I've ever owned. I worked in television production for a local PBS station and I know what good television images are supposed to look like. This is it. Beautiful 4 k video and excellent upscaling of standard definition video also. I couldn't be happier!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 16, 2025
Hi Rictic, Excellent choice! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com