Customer reviews from https://www.asus.com
ASUS - ExpertWiFi EBP15 5-Port Gigabit Smart Managed PoE+ Ethernet Switch - White
Average customer rating
2.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for ASUS - ExpertWiFi EBP15 5-Port Gigabit Smart Managed PoE+ Ethernet Switch - White
Posted by: Doonie
Frequency of use:Daily
Verified Purchase:Yes
All other ExpertWiFi work great. But this lose connection a lot. It won’t do firmware updates.
Response from https://www.asus.comBy CLM, October 4, 2024
Dear Doonie,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the network cable being used is working properly. You may need to review your setup. For helpful tips, please visit: Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/support/faq/1053249/. If you are having difficulty updating the firmware, you may need to flash it manually. For instructions on how to manually flash it, please visit: https://www.asus.com/us/networking-iot-servers/business-network-solutions/asus-expertwifi/asus-expertwifi-ebp15/helpdesk_bios?model2Name=ASUS-ExpertWiFi-EBP15.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the network cable being used is working properly. You may need to review your setup. For helpful tips, please visit: Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/support/faq/1053249/. If you are having difficulty updating the firmware, you may need to flash it manually. For instructions on how to manually flash it, please visit: https://www.asus.com/us/networking-iot-servers/business-network-solutions/asus-expertwifi/asus-expertwifi-ebp15/helpdesk_bios?model2Name=ASUS-ExpertWiFi-EBP15.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: EddieEthernet
Frequency of use:Daily
Verified Purchase:Yes
Excellent product. No hiccups, just plug and play.
Written by a customer while visiting https://www.asus.com
Posted by: Talon S.
Frequency of use:Daily
Verified Purchase:Yes
Management interface needs an overhaul. It's essentially an expensive unmanaged switch.
Response from https://www.asus.comBy CLM, April 9, 2025
Dear Talon S.,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: KPB55
Frequency of use:Daily
Verified Purchase:Yes
Performs as expected. QoS documentation not quite as clear as it could be. Great value.
Written by a customer while visiting https://www.asus.com