Customer reviews from https://www.asus.com
ASUS - ExpertWiFi EBP15 5-Port Gigabit Smart Managed PoE+ Ethernet Switch - White
Average customer rating
2.2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
Customer Reviews for ASUS - ExpertWiFi EBP15 5-Port Gigabit Smart Managed PoE+ Ethernet Switch - White
Posted by: Doonie
Frequency of use:Daily
Verified Purchase:Yes
All other ExpertWiFi work great. But this lose connection a lot. It won’t do firmware updates.
Response from https://www.asus.comBy CLM, October 4, 2024
Dear Doonie,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the network cable being used is working properly. You may need to review your setup. For helpful tips, please visit: Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/support/faq/1053249/. If you are having difficulty updating the firmware, you may need to flash it manually. For instructions on how to manually flash it, please visit: https://www.asus.com/us/networking-iot-servers/business-network-solutions/asus-expertwifi/asus-expertwifi-ebp15/helpdesk_bios?model2Name=ASUS-ExpertWiFi-EBP15.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the network cable being used is working properly. You may need to review your setup. For helpful tips, please visit: Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/support/faq/1053249/. If you are having difficulty updating the firmware, you may need to flash it manually. For instructions on how to manually flash it, please visit: https://www.asus.com/us/networking-iot-servers/business-network-solutions/asus-expertwifi/asus-expertwifi-ebp15/helpdesk_bios?model2Name=ASUS-ExpertWiFi-EBP15.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: EddieEthernet
Frequency of use:Daily
Verified Purchase:Yes
Excellent product. No hiccups, just plug and play.
Written by a customer while visiting https://www.asus.com
Posted by: Talon S.
Frequency of use:Daily
Verified Purchase:Yes
Management interface needs an overhaul. It's essentially an expensive unmanaged switch.
Response from https://www.asus.comBy CLM, April 9, 2025
Dear Talon S.,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: KPB55
Frequency of use:Daily
Verified Purchase:Yes
Performs as expected. QoS documentation not quite as clear as it could be. Great value.
Written by a customer while visiting https://www.asus.com
Posted by: Sftgy_wt
Verified Purchase:Yes
Twice as expensive as an actually managed switch. They say in very tiny letters on the box that it’s basically only a managed switch if you connect to their very expensive router and then it uses the routers gui to manage the switch. So you have to buy them both, I recommend getting a tplink smart switch that comes with its own gui for half the price.
Response from https://www.asus.comBy CLM, September 16, 2025
Dear Sftgy_wt, Thank you for your comment. We do understand your disappointment and the inconvenience this may have caused if you are experiencing issues managing this switch. This switch does not need another ASUS router to manage, it works with third-party routers from ISPs. You can manage this switch with ASUS ExpertWiFi application that you can download from either Google Play Store or Apple Store. For helpful tips on how to setup this ExpertWiFi router, visit out Product Support page at: https://www.asus.com/support/faq/1051008/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel
ASUS Customer Loyalty
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Un happy udm
Frequency of use:Daily
Verified Purchase:Yes
This is a over priced pof if your not running asus gear
Response from https://www.asus.comBy Chantae, CLM, October 4, 2025
Dear Valued Customer, Thank you for your feedback on the ASUS ExpertWiFi EBP15. We're sorry to hear that the product did not meet your expectations, especially when used outside of an ASUS ecosystem. We appreciate your comments and will share them with our product team for review. For further assistance or to help troubleshoot any issues, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2410004880-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Chantae
ASUS Customer Loyalty US Support
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com