Thank you for your review and for your feedback and your loyalty to our Brand. We apologize for your experience as this is not common. While we were not able to pull up your information. We’re extremely proud of this line of electrics and while we sell hundreds of thousands of units, without issue, our team of brand managers to engineers are always involved to ensure quality products. We appreciate all reviews, and we will certainly forward your feedback to the appropriate brand team for consideration. If you are in the U.S. and have any questions, please do not hesitate to reach out to our consumer relations team by email at hello@zwillingus.com they will happy to assist you.