Customer reviews from Windmill
Windmill WhisperTech 12,000 BTU Smart Window Air Conditioner with Inverter Technology - White
Average customer rating
4.8
(1,029 Reviews)
Rating breakdown 1,029 reviews
5 Stars
896
4 Stars
80
3 Stars
38
2 Stars
12
1 Star
3
90%of customers recommend this product.
(
9 out of
10)
Customer Reviews for Windmill WhisperTech 12,000 BTU Smart Window Air Conditioner with Inverter Technology - White
Customer Rating
5
Needed a replacement and customer
on July 22, 2023
Posted by: Ruth R.
Needed a replacement and customer service helped me right away. Recommend this product!!
Written by a customer while visiting Windmill
Customer Rating
5
Excellent air conditioner, excellent customer
on July 23, 2023
Posted by: Laurence T.
Excellent air conditioner, excellent customer service. I highly recommend a windmill a/c
Written by a customer while visiting Windmill
Customer Rating
5
Looks great and works great.
on July 23, 2023
Posted by: Alexander-Frederic H.
Looks great and works great. Super easy install. Only the WiFi/app is a little glitchy as it keeps automatically setting the temperature to 60F.
Written by a customer while visiting Windmill
Customer Rating
4
First unit defective/broken, but resolved quickly w. new unit
on July 23, 2023
Posted by: Mary B.
As noted in my review title I installed the first unit but then it was making a really loud noise (way worse than my former regular type AC). I reached out to customer service, who were excellent (I sent them videos and they agreed something wasn't right), and totally on top of everything. I did need to rebox the unit (at 70lbs no easy task) but Windmill sent a shipping label and arranged to have FedEx come to my home to pick it up, which was great, and sent a replacement unit that came very quickly. The replacement unit works very well - it is very quiet as advertised (not silent, that's not possible), but sometimes I do actually forget its on when walking in from another room. So very happy with the replacement unit! One note, unlike other A/Cs, this unit does seem more "precious" or prone to damage, so you need to really handle it carefully to ensure it functions properly, but overall, very happy with the upgrade, and still very happy I went with Windmill!
Written by a customer while visiting Windmill
Customer Rating
5
Easy setup and chic design
on July 23, 2023
Posted by: Lindsay L.
Love this product! It was easy to setup and is super stylish. It works like a charm and keeps my old, poorly insulated house cool for my pup while I’m at work. I especially love how I can automate room temps and control remotely. The sleek design is just an added bonus to the functionality. I would definitely recommend this product!
Written by a customer while visiting Windmill
Customer Rating
5
They care.
on July 23, 2023
Posted by: Jason D.
For most people an AC is an AC. I find that the Windmill 350sf AC has all of the modern features I want and a pleasing design. But my favorite thing about purchasing from Windmill directly through their website is that they care.
I had two issues that most people would typically describe as a negative experience, but the way they handled it was impressive. I felt like l was dealing with a person that cared about their job and their company. Their attention, attitude and response exceeded my expectations. I don’t know of a better company to do business with.
The installation kit is one of the best I’ve seen. The unit was the best fitting window ac I’ve used. The pieces locked in better and the hardware was complete. If you’ve installed window AC’s before, you will appreciate how great this unit is.
The solid, foam, trim panels that cover accordion baffles on the side of the unit can be trimmed (with the included scissors) for a sleek look, light diffusing, insulated zone. The rails for the accordion baffles have measurements on them so you know where to trim them.
The app is great, the programming offers you many ways to control your cooling. It lets you see power consumption, operate it manually or pick from a variety of schedules.
I’m happy to support Windmill and will share this experience with my friends.
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My only suggestion is to make the remote magnetic so that it can stick to the side of the case.
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My only suggestion is to make the remote magnetic so that it can stick to the side of the case.
Written by a customer while visiting Windmill
Customer Rating
5
My first AC
on July 24, 2023
Posted by: Seoung Y.
Fast delivery, easy installation and best customer service!
Written by a customer while visiting Windmill
Customer Rating
5
What a wonderful group of
on July 24, 2023
Posted by: Daniel W.
What a wonderful group of people. Had an issue and it was handled quickly and to satisfaction . The product is so quiet and keeps my office very comfortable.
What a great product! Thank you.
What a great product! Thank you.
Written by a customer while visiting Windmill