Customer reviews from Windmill
Windmill WhisperTech 12,000 BTU Smart Window Air Conditioner with Inverter Technology - White
Average customer rating
4.8
(1,023 Reviews)
Rating breakdown 1,023 reviews
5 Stars
891
4 Stars
80
3 Stars
38
2 Stars
12
1 Star
2
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Windmill WhisperTech 12,000 BTU Smart Window Air Conditioner with Inverter Technology - White
Customer Rating
4
Overall, I like it but
on July 1, 2024
Posted by: Tessa S.
Overall, I like it but it’s not as quiet as I expected. Also, I’ve noticed that it tends to shut off at odd times on eco when the temp hasn’t been reached.
Written by a customer while visiting Windmill
Customer Rating
5
Great AC, better customer service
on July 1, 2024
Posted by: Alex R.
I chose the Windmill 12k BTU over a cheaper, different brand 12k because of the direction of the airflow, and it's awesome and so worth it. It cools the room effectively without it being a jetstream of cold air in one direction (my window is nearly behind my couch, so past ACs have directed the blast at the back of my head).
The first unit arrived and had a strange rattle in it, but we installed it anyway. Within a day it froze over with an inch of ice all over the insides. Contacted customer service and they responded super fast-- walked us through a few questions and quickly determined it was likely a damaged unit. Warrantee claim initiated, and a new unit arrived within a week. Honestly I couldn't believe how excellent the customer service was. If I need another unit for another room in my house, I'm going with Windmill because I know if any issues arise they will be taken care of promptly and efficiently.
My only gripe is I wish there was a little more control within the app-- if set to "cool" the unit seems to keep cooling even as the room temp drops below the set value. It would be nice if it powered off and back on later, but maybe it switches to fan only and that's enough? It could be nice to link it with a different thermostat reading too, as it's interpretation of what temp the room is at seems a bit off when on eco or sitting idle. I imagine these things might get dialed in with some software updates.
I'm also a big fan of actual buttons on the unit. If I can't find my phone I can still turn it on and choose settings and temps without any difficulty.
All in all, love you guys. Great product, great company. Keep it up!
Written by a customer while visiting Windmill
Customer Rating
5
Great
on July 1, 2024
Posted by: Bonnie B.
Customer service is great. I had received a defective A/C and it was replaced with one that works perfectly. If I find I need another, I will choose Windmill.
Written by a customer while visiting Windmill
Customer Rating
5
Great product and support
on July 2, 2024
Posted by: Uwe H.
I recently purchased the 8k A/C unit, and I am extremely satisfied with it. The setup was straightforward and hassle-free. The unit performs excellently, delivering great results. I particularly love the app, which allows me to control the A/C from my phone and computer no matter where I am. Additionally, when I had a question, I received an instant response via email with the correct information. Highly recommend!
Written by a customer while visiting Windmill
Customer Rating
5
Life changing
on July 3, 2024
Posted by: Deena F.
Couldn’t believe it was on. The sound level is incredibly low and at its noisiest sounds like a light rain outside. I don’t have to use sound proof headphones to take phone calls anymore. It cools the room quickly, keeps it cool and is a complete life changer. So glad it’s now in my life!! Windmill rocks! Worth every penny.
Written by a customer while visiting Windmill
Customer Rating
4
Good, Not Perfect
on July 3, 2024
Posted by: Emily T.
Installation was simple and the unit is attractive, although maybe a little bigger than I anticipated. I also expected it to be much quieter, which was maybe wishful thinking but it sounds like any other AC to me, not necessarily quieter or smoother like it was advertised.
Written by a customer while visiting Windmill
Customer Rating
5
Nice A/C unit
on July 4, 2024
Posted by: Giuseppe C.
I purchased the 6,000 BTU unit and this is so far one of the best A/C I’ve had. It was easy to instal, it looks nice, it’s not so loud (I’d say it’s relatively quiet) and you can adjust the mode from the app. One thing I like is when the unit turns off after reaching temperature, when it turns back on it doesn’t sound so loud. Another thing that is nice is it doesn’t beep when you click the buttons on the remote and the led lights on the unit turn off which is nice at nighttime. One thing I would've like to see though is the remote having led lights on it because that would be easier to see at night. The unit does cool down the room to the point where it’s off most of the time. Very nice A/C though.
Written by a customer while visiting Windmill
Customer Rating
5
As advertised...love it!
on July 4, 2024
Posted by: Robert B.
The 8k whisper tech is exactly as advertised. Easy to install, quietest ac we own, and very clean looking in the window. My only hope is that you start making through the wall units before my old one goes to the great beyond.
Written by a customer while visiting Windmill