Customer reviews from Samsung US
Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Average customer rating
4.6
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
203
4 Stars
31
3 Stars
13
2 Stars
5
1 Star
8
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Customer Rating
5
Exactly what you want
on September 10, 2024
Posted by: ForceTime
[This review was collected as part of a promotion.] Samsung has led the charge when it comes to display technologies for years, and it's still evident. Even for a product that is considered not so flagship or experimental, this device is exceptional. Bright, crisp images, smooth viewing, and low latency make this an ideal display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very very surprised
on August 13, 2024
Posted by: Mike w
from Whiting NJ
I bought this tv a month ago and have no picture only sound.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, August 14, 2024
Mike w,
Thank you for sharing your experience with Samsung's S85D TV. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with devices connected to the TV. There may be an output setting on the device that you must set properly before it will output to the TV.
3) There may be something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We look forward to hearing from you.
~ Samsung Specialist
Thank you for sharing your experience with Samsung's S85D TV. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with devices connected to the TV. There may be an output setting on the device that you must set properly before it will output to the TV.
3) There may be something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Shocked and upset
on October 14, 2024
Posted by: TattedMissie
[This review was collected as part of a promotion.] I had high expectations for this. But it actually disappointed me. Want all what I thought it was going to be. My cousin has a better OLED one and mine costed more. the sound threw me off. Just sounded really weird. I think I'm just going to leave it in my living room for the kids. I'll get another one for my bedroom.
Value
2
Response from Samsung USBy Samsung Specialist, October 14, 2024
TattedMissie,
Thank you for purchasing Samsung's 2024 S85D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's 2024 S85D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on December 29, 2024
Posted by: Edwin
It has physical set up instructions, but that's all. I figured I'd plug it it (to what?) and see what it did. After 2 days I got logged in to netflix, not without frustration at every stip. It says it has instructions, but I can't find them. I tried to put no stars, but it says stars are required. so I put one, possibly, when I clicked the right star it said I had selected 5. Apparently the survey was designed by the same people that did the TV.
Response from Samsung USBy Samsung Specialist, December 30, 2024
Hi Edwin,
We appreciate your review of Samsung’s S85D TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance specific to this, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your review of Samsung’s S85D TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance specific to this, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on July 13, 2024
Posted by: ACEB0ND
[This review was collected as part of a promotion.] Good no issues!
No quality of the display is the best!
No quality of the display is the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy overall
on October 16, 2024
Posted by: Okcsteve
[This review was collected as part of a promotion.] Very happy with brightness, color and overall image quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on October 17, 2024
Posted by: Boomboom
[This review was collected as part of a promotion.] Works as expected cable length is 5m which is sufficient for my use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has fantastic picture
on October 22, 2024
Posted by: Katstalker
[This review was collected as part of a promotion.] Use it for gaming on weekends. Use it for movies too!
Value
5
Written by a customer while visiting Samsung US