Customer reviews from Samsung US
Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Average customer rating
4.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
230
4 Stars
41
3 Stars
17
2 Stars
8
1 Star
12
87%of customers recommend this product.
(
39 out of
45)
Customer Reviews for Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Customer Rating
4
Easy enough for my 80y/o mom to understand and use
on September 25, 2025
Posted by: OhkittyO
[This review was collected as part of a promotion.] All she watches is cable news. Westerns. and a movie now and then. Easy enough fir her to understand
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It was an amazing TV.
on September 28, 2025
Posted by: SWAYZE
[This review was collected as part of a promotion.] I absolutely loved all 3 of my Samsung TVs. That was until someone broke into my house and stole all of them and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features on this device
on October 4, 2025
Posted by: Afrochax
[This review was collected as part of a promotion.] The television gives my family happiness and gives us a new glimpse of happiness each and every day
We use it for gaming and streaming like on Netflix app
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome connectivity with laptops
on October 4, 2025
Posted by: Ozkhar
[This review was collected as part of a promotion.] I use this TV set for all my streaming apps. What I find amazing is the connection of my laptop with this Samsung product, which allows me to review a specific product in my industry with great detail. Keep up the great work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Brilliant, except for low light scenes
on October 13, 2025
Posted by: AshTan
[This review was collected as part of a promotion.] We use the TV in the family room, so it’s the main TV viewed by everyone at home.
Everything else is fine, but the low light scenes are impossible to watch on this TV. Black color is one a dark hole … everything disappears in it and you can barely see anything.
The daylight scenes (which are shown in the TV stores) are brilliant and that made us buy it. But the blacks are toooo dark and disappointing
Value
3
Response from Samsung USBy Samsung Specialist, November 11, 2025
AshTan,
We appreciate your input on the picture quality of Samsung's S85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung's S85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture! Great Value!
on October 13, 2025
Posted by: Durocdog
[This review was collected as part of a promotion.] I love the clarity, sharpness, depth of blacks and vivid colors. So much better than my previous TV. I can’t say enough about the quality, color and general view of this tv.
I didn’t give it 5 stars due to a couple of things which may not even be the issue with the tv itself.
I have not been able to get the sleep timer to be set to 60 minutes. I can only get 30 minutes to respond. Yes, it does have 60 minutes time available - at one point it was 60 minutes. But, I cannot get it back to 60 minutes.
Often, the sound is not in sync with the picture. I believe this is an issue with the transmission of picture and sound and not the tv.
Samsung has always been a great product and this TV is a great choice.
I didn’t give it 5 stars due to a couple of things which may not even be the issue with the tv itself.
I have not been able to get the sleep timer to be set to 60 minutes. I can only get 30 minutes to respond. Yes, it does have 60 minutes time available - at one point it was 60 minutes. But, I cannot get it back to 60 minutes.
Often, the sound is not in sync with the picture. I believe this is an issue with the transmission of picture and sound and not the tv.
Samsung has always been a great product and this TV is a great choice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
log in process
on October 13, 2025
Posted by: lovetopatio
[This review was collected as part of a promotion.] sports, news , local news/
however the log in process is a nightmare
however the log in process is a nightmare
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Picture
on October 13, 2025
Posted by: FireMedic3017
[This review was collected as part of a promotion.] I have watched different sporting events, played different games, and streamed quite a number of different apps and shows on my television and it seems the longer I watch the picture and sound get better on the device. I can not be happier with my purchase.
Value
5
Written by a customer while visiting Samsung US