Customer reviews from Samsung US
Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Average customer rating
4.6
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
206
4 Stars
34
3 Stars
14
2 Stars
7
1 Star
8
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Customer Rating
5
A Great New TV
on December 31, 2024
Posted by: dholstein9
[This review was collected as part of a promotion.] Bought this tv as a early Christmas gift for myself. I love this TV. I watch a lot of sports and movies and this TV excels in color, viewing angles and with menus that are easy to figure out. I hooked the TV to a soundbar and I'm very happy with the purchase. The TV has bluetooth so headphones can easy be connected for anyone who is hard of hearing or for people who don't want to disturb anyone close by. I consider the tv a great deal for anyone looking for a new TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
PITA!!
on January 5, 2025
Posted by: GFxRocket
I spent 3 days trying to connect my NAS including contacting Samsung who was totally worthless
The prime thing I needed to know was how to install DS Video on the TV
Instructions for installing other Apps are non existent
As far as setting up the NAS to talk to DS Video Synology was very helpful
Funny my 2 other Samsung TVs worked just fine without DS Video (that was the primary reason I bought this TV)
But back to the TV - the picture is GREAT
Most of the included apps I can do without but thanks for forcing them on me - now I just need to DELETE most of them
The prime thing I needed to know was how to install DS Video on the TV
Instructions for installing other Apps are non existent
As far as setting up the NAS to talk to DS Video Synology was very helpful
Funny my 2 other Samsung TVs worked just fine without DS Video (that was the primary reason I bought this TV)
But back to the TV - the picture is GREAT
Most of the included apps I can do without but thanks for forcing them on me - now I just need to DELETE most of them
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, January 6, 2025
GFxRocket,
We appreciate you taking the time to let us know about your experience with your S85D TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your S85D TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Roku is better.
on January 30, 2025
Posted by: DaJamMaster
One might think that over time, software developers would learn to make their software increasingly intuitive. You would be wrong. While this TV has a beautiful display, the WebOS software is confusing and unintuitive. I should not have to read a manual to figure out how to add an app, but here I am looking for the manual on the site, so I thought I'd stop by and write a review about my experience. Roku forever!
Response from Samsung USBy Samsung Specialist, January 31, 2025
Hi,
Thank you for sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S85D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Thank you for sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S85D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!
on January 31, 2025
Posted by: LeoVA
Bought this TV on December 2024 and since then we have been enjoying the high quality image. We are still learning to program its many capabilities
Written by a customer while visiting Samsung US
Customer Rating
4
Picture is very good.
on January 31, 2025
Posted by: Drnn
It is a nice Tv but not so easy to set up or integrate it with other devices such as speakers etc.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV with great features!
on February 2, 2025
Posted by: Randy
from Missouri
I bought this TV in December 2024. After months of researching Oled TV's, I decided on this tv! It gave me the most bang for my money. The tv has a fantastic picture! What I wasn't expecting was the AI involved in setting up the product! There was an option to use AI for optimizing the picture of whatever the content you're watching. Guess what?! After almost two months of watching, I am still using that function! The picture is so colorful and sharp! I love the Samsung operating system menu! To make a long review not so long, you will not be disappointed if you buy this TV! I certainly am not!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible tv
on February 5, 2025
Posted by: Mldhatessamsung
from Sacramento
Horrible. Stopped working after 6 weeks. Sound but black screen. All suggested fixes failed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 6, 2025
It’s unfortunate to hear of your experience with Samsung’s S85D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Living live through Samsung
on February 5, 2025
Posted by: JstWldnCrzy
from Chicgao
This television has brought so much LIFE
To our living room ..lol the picture is so vivid and sharp we had no idea what we were missing. The unit we had before was the touch front that came out in 2009. So it was way past time to update an so glad we did, we will stay a full Samsung home. Thank you for the exceptional tech you provide
To our living room ..lol the picture is so vivid and sharp we had no idea what we were missing. The unit we had before was the touch front that came out in 2009. So it was way past time to update an so glad we did, we will stay a full Samsung home. Thank you for the exceptional tech you provide
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US