Customer reviews from Touchstone Home Products
Touchstone Home Products - 23401 - Black
Average customer rating
4.7
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
55
4 Stars
6
3 Stars
1
2 Stars
2
1 Star
1
Customer Reviews for Touchstone Home Products - 23401 - Black
Customer Rating
4
An excellent lift but clamps to hold TV onto rails didn't work like manual said they should
on August 5, 2022
Posted by: Muir K.
I spent over an hour trying to install the clamps like the manual said to. In the end, I could get them to jam up and clamp in a different orientation and position than the manual said I should.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Fantastic
on July 19, 2022
Posted by: Steve N.
The lift works great. Quick and quit. The technical team was very helpful and answered all my questions. I make outdoor TV lift cabinets and the the one I own is still going strong after 10 years.
Written by a customer while visiting Touchstone Home Products
Customer Rating
4
Quiet as she goes
on April 21, 2022
Posted by: Thomas W.
The Whisper Lift II is a great addition to my outdoor entertainment setting. I built the cabinet and top lid top accommodate the tv and lift. The challenge was lifting the 44.3 lb lid. I modified the lift plate by adding 4 12”inch steel strips to support the weight.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Better Than Expected!
on April 12, 2022
Posted by: Nicole H.
When I noticed Touchstone over a decade ago I knew I wanted a lift. Over these years their lifts stood all tests so I took the leap! Brian helped me through my financing. Mr Lee is a God send! He helped me tirelessly organized my handmade ceiling cabinet to precisely fit my 70". I used 23401 with the drop down bracket. If you measure property this bracket takes all the weight of the lift install. The remote takes 23A to run properly. Matthew helped understand pairing the remote. Th lift lifts quietly this 95 lb TV. Thank you Touchstone!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Like magic
on April 6, 2022
Posted by: Daniel K.
Spectacular. Now there is no TV in the front living room. Unless you want it and it appears.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Whisper Lift II 23202
on March 23, 2022
Posted by: thomas h.
Great product. Works smoothly and quietly. Easy to install with detail instructions. Also great value compared to other lifts in the market.
Written by a customer while visiting Touchstone Home Products
Customer Rating
2
20% restocking
on January 22, 2022
Posted by: Shaun W.
The items came with poor packaging and one of the small plastic bolt covers broken. But thats not the issue. With the product being so big and needing to make exact measurements with the tv attached, it whole thing wouldnt fit anywhere in the room. So i had to return it and you charged me a 20% restocking fee which is outrageous for a product that has so many different variations but needs to be exact on the measurements due to the fact of ita location.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Fantastic, easy to install and just works
on December 13, 2021
Posted by: Mark E.
Excellent. Instructions are clear and the lift is very well constructed.
Written by a customer while visiting Touchstone Home Products