I ordered this device on January 22, 2025 to replace my previous unreliable printer. Unfortunately, since installing the new printer, my computer has displayed numerous unspecific and unhelpful error messages about the printer; the printer itself has repeatedly reported that the paper trays were empty when in fact they were loaded; the display has reported a paper jam which I could solve only by taking all the paper out of Paper Tray 1; the printer sometimes ignores the command to print on both sides of the paper; often it has failed to print without even offering an error message; and a few times it has turned itself off.
We purchased the laser printer about two months ago and so far we are very happy with it in our busy real estate office. The scan feature is lightning fast and the print quality is very good. We haven't had it long enough to determine its toner cost effectiveness, but so far, so good!
This was an update purchase to an older model. So we expected that getting it set up would not be difficult. However, after days of trying myself, I had to call an IT expert to our home who also spent an hour and a half trying to get our machine set up. We read every troubleshoot notation online. Downloaded every software suggestion. The scan function was the most difficult to figure out. Also the device itself continuously times out making the process even more frustrating. In the end, we are finally up and running but I think the windows 11 may have caused the issues we dealt with, so those still need to be ironed out to make the set up less complicated. It appears to be otherwise a great machine.