Customer reviews from https://www.asus.com
ASUS - RT-AX57 Go AX3000 Dual-Band Wi-Fi 6 Travel Router - White
Average customer rating
4
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
6
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for ASUS - RT-AX57 Go AX3000 Dual-Band Wi-Fi 6 Travel Router - White
Posted by: Cfurther
Verified Purchase:Yes
In WISP mode, device could not retain WAN side connectivity. Weirdly, it would display multiple identical SSIDs (one per channel?) for the WAN side
Response from https://www.asus.comBy Chantae, CLM, February 13, 2026
Dear Cfurther,
Thank you for sharing your experience with the ASUS RT-AX57 Go travel router. We sincerely apologize for the issues you've encountered while operating the device in WISP mode, particularly with maintaining WAN connectivity and the appearance of duplicate SSIDs.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507026653-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to fix disconnection in Public WiFi Mode(WISP)? (RT-AX50 Go) - https://www.asus.com/support/faq/1055599/
Thank you for sharing your experience with the ASUS RT-AX57 Go travel router. We sincerely apologize for the issues you've encountered while operating the device in WISP mode, particularly with maintaining WAN connectivity and the appearance of duplicate SSIDs.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507026653-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to fix disconnection in Public WiFi Mode(WISP)? (RT-AX50 Go) - https://www.asus.com/support/faq/1055599/
Written by a customer while visiting https://www.asus.com
Customer Rating
1
The Crappy RT-AX57GO. WHY AM I HAVING TO PUT THIS
on January 8, 2026
Posted by: GLS1
Frequency of use:Daily
Verified Purchase:Yes
DON'T BUY THIS CRAPPY ROUTER. IT IS TERRIBLY AWFUL
Response from https://www.asus.comBy Chantae, CLM, January 8, 2026
Dear GLS1,
Thank you for sharing your experience with the ASUS RT-AX57 Go Router. We sincerely apologize that the product did not meet your expectations. We understand how important reliable performance is, and we regret the inconvenience this has caused. To further investigate the issue and provide assistance, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507026653-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS RT-AX57 Go Router. We sincerely apologize that the product did not meet your expectations. We understand how important reliable performance is, and we regret the inconvenience this has caused. To further investigate the issue and provide assistance, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507026653-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Customer Rating
4
In expensive mesh alternative and can travel too
on December 24, 2025
Posted by: MustbeMe
Frequency of use:Daily
Verified Purchase:Yes
So far this was a good extension of AImesh using guest network pro. Easy install. Just make sure you are connected to the main router with a wire prior to configuring.
Written by a customer while visiting https://www.asus.com
Customer Rating
4
RT-AX57 Go - Initial Tests are working.....
on September 26, 2025
Posted by: Anonymous
Verified Purchase:Yes
So far, so good. The ASUS website provided canned documentation that did not provide accurate info on how to setup the WISP interface. Thanks to Perpelxity I did get the WISP config to work. Note: It looks like only one SSID can be active regadless of which ISP is the host. Tried it at home. Visted a local office with its own open WiFi. Connected there. I setup VPN Fusion and that seemed wo work as well....Next step..the cruise! Wb s
Written by a customer while visiting https://www.asus.com
Posted by: LRFCMG
Frequency of use:Daily
Verified Purchase:Yes
I love that this router supports 4G/5G for mobile tethering. It’s compact yet packed with functionality and power to handle multiple devices with ease. This is my first time buying an ASUS product, and it’s clear you understand the needs of today’s working world. Please continue creating mobile tethering products like this—you’ve given us an option where there was none before. You’ve gained a customer for life.
Written by a customer while visiting https://www.asus.com
Posted by: rxc6422
Verified Purchase:Yes
This is advertised as a Travel Router. The setup process requires access to the admin account and the ASUS router software. But it is not possible to perform the setup if your main home network is also an ASUS router, because the home router IP address is the same as the IP address for the travel router, and there appears to be no way to fix this, other than finding some other non-ASUS network to temporarily use. This is unacceptable.
Response from https://www.asus.comBy CLM, July 23, 2025
Dear Rxc6422,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing difficulty settings it up successfully. To resolve this configuration issue, you need to setup this travel router offline, login to it and change the IP address manually, outside the range used by your home network IP address. Once this was successfully setup and save, reconnect to your main ASUS router. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax57-go/helpdesk_bios?model2Name=RT-AX57-Go. For helpfult tips on how to configure this router properly, visit our Product Support page at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX57%20Go/E23447_RT-AX57_Go_UM_V2_WEB.pdf?model=RT-AX57%20Go. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing difficulty settings it up successfully. To resolve this configuration issue, you need to setup this travel router offline, login to it and change the IP address manually, outside the range used by your home network IP address. Once this was successfully setup and save, reconnect to your main ASUS router. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax57-go/helpdesk_bios?model2Name=RT-AX57-Go. For helpfult tips on how to configure this router properly, visit our Product Support page at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX57%20Go/E23447_RT-AX57_Go_UM_V2_WEB.pdf?model=RT-AX57%20Go. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Brock.RiverRangers
Frequency of use:Daily
Verified Purchase:Yes
Great system. Clearer/streamer way to find where the available wifi is to switch to for on the go would be nice.
Written by a customer while visiting https://www.asus.com
Posted by: Mike H8
Verified Purchase:Yes
Small and light, east to transport and setup. Works well.
Written by a customer while visiting https://www.asus.com