Customer reviews from totalwireless.com
Total by Verizon - moto g 5G 128GB Prepaid - Gray
Average customer rating
4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
6
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
1
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for Total by Verizon - moto g 5G 128GB Prepaid - Gray
Posted by: Tonya Ross
Verified Purchase:Yes
Love this phone. It has a lot of storage space and is relatively fast compared to other android devices.
No, I would not recommend this to a friend.
Written by a customer while visiting totalwireless.com
Customer Rating
4
This is a wonderful product. I
recommend. Perfect
on November 20, 2024
Posted by: Lisa Guillory
from Louisiana
Verified Purchase:Yes
This product is amazing. I recommend it to everyone
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Holly Braziel
Verified Purchase:Yes
I'm confused by you claiming that my purchase from you was a TV when it clearly was not it was a smartphone and it's a really great smartphone that I truly love
Written by a customer while visiting totalwireless.com
Posted by: Will locs
from Stroudsburg Pennsylvania
Verified Purchase:Yes
It's so much better phone, however I have to get used to it.
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Nate0625
from Florida
Verified Purchase:Yes
Lags alot very slow when trying to do anything. Does not take pictures and save them alot will be getting different phones soon these are junk
No, I would not recommend this to a friend.
Response from totalwireless.comBy Customer Service, November 25, 2024
Hi. This is Augusto from Total Wireless. Thank you for the rating. We really appreciate it. Thank you for letting us know about this situation with your Moto G 5G 2024. Please accept our apologies if your device was not satisfactory. Our customers' ratings are of great value to our company as they help us improve. Please contact us through our different channels, it will be a pleasure to help you and find a solution together.
For assistance, please contact us at 1-866-663-3633. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.totalwireless.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611
For assistance, please contact us at 1-866-663-3633. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.totalwireless.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611
Written by a customer while visiting totalwireless.com
Posted by: Roslynn
from Biloxi,ms
Verified Purchase:Yes
It is great I luv the color an it works perfect thanks
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Believe1Corinthians15.1-4
Verified Purchase:Yes
It is slow. No matter the supposed service/connection.
No, I would not recommend this to a friend.
Response from totalwireless.comBy Total Wireless, December 13, 2024
Hi. This is Aira from Total Wireless. Thanks for taking the time to rate us. We apologize for the sluggish service connection you have experienced. We understand how important it is to have a prompt phone service as it is needed for our everyday life. A slow service connection on the phone is usually caused by a poor connection in your location, network congestion, or too many background apps running.
Here are some things you can do to your phone for the meantime to boost data speed connection:
1. Restart your phone.
2. Turn airplane mode on and off.
3. Update your network settings.
4. Close apps causing slow data.
5. Turn off inactive background apps.
6. Pause resource-draining apps the easy way.
We would like to connect with you to better handle this issue with ease. To further assist you, please send us a direct message or chat with us via this link https://www.totalwireless.com/techsupport. You may also contact us by calling 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611 to view our self-service menu with a list of helpful keywords with valuable information. Moreover, thank you so much for doing business with us. Have a nice day and stay safe.
Here are some things you can do to your phone for the meantime to boost data speed connection:
1. Restart your phone.
2. Turn airplane mode on and off.
3. Update your network settings.
4. Close apps causing slow data.
5. Turn off inactive background apps.
6. Pause resource-draining apps the easy way.
We would like to connect with you to better handle this issue with ease. To further assist you, please send us a direct message or chat with us via this link https://www.totalwireless.com/techsupport. You may also contact us by calling 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611 to view our self-service menu with a list of helpful keywords with valuable information. Moreover, thank you so much for doing business with us. Have a nice day and stay safe.
Written by a customer while visiting totalwireless.com
Posted by: Mumbles
from Blue ridge mountains NC
Verified Purchase:Yes
Awesome phone this is my first Motorola so far I'm impressed with the performance
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com