Customer reviews from geappliances.com
GE - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - White
Average customer rating
4.4
(540 Reviews)
Rating breakdown 540 reviews
5 Stars
358
4 Stars
102
3 Stars
33
2 Stars
11
1 Star
36
87%of customers recommend this product.
(
344 out of
396)
Customer Reviews for GE - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - White
Customer Rating
1
New washer not working!
on July 17, 2024
Posted by: Yota
from Pittsburgh, Pa.
Brand new washer and first load the washer did not work properly, would not advance out of wash cycle. Waiting two days for a service tech. Not acceptable being it is a new washer! Should be some sort of credit for the inconvenience.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, July 18, 2024
We are sorry that your washer is needing repair so soon. We're confident that our technician will be able to help get this resolved. We appreciate you working with us.
Written by a customer while visiting geappliances.com
Customer Rating
1
Quit working after 3 Washes in 5 days
on July 21, 2024
Posted by: Chickcando
from Florida
Easy setup. Washed 3 medium loads. Did great. Only installed for 5 days 4 load it will not start. Tired all the reset tips. Nothing. Can't say I would recommend. If it only last for 3 washes.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, July 23, 2024
We only expect the best from our appliances, and to find out that your washer won’t start after such a short time is not something we want to hear. We want to help. We suggest resetting the electronics of the unit by unplugging it, or by turning off the breaker, for at least two minutes. If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth the price.
on September 15, 2024
Posted by: NoBueno99
from SC
Haven’t had the washer 2 weeks and already having issues. Very loud. No matter the water level, clothes consistently are thrown to one side which causes the basket to be off balance. Will not finish a full cycle before shutting off.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, September 16, 2024
We're here to support you with your washer. We do see that a service appointment has been scheduled and we're confident the issue will be resolved by a qualified technician.
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible product
on October 11, 2024
Posted by: Melissa H74
from Ohio
Terrible … don’t buy. The washer machine was not working correctly on the day that it was installed. The computer gets stuck in the final spin mode and won’t quit spinning after 25 mins we stopped it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 11, 2024
We recommend resetting your washer by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Never again..
on April 5, 2024
Posted by: Danibby
from Citrus Heights,Ca
I loved this washing machine when I first got it. Just recently the machine has been off balance so bad when I do a load of 2 towels. The way it shakes and jumps all over my laundry room is crazy. My daughter’s bed sheet/pee pad (she’s a toddler) is always soaking wet still and too heavy to finish the spin cycle apparently. I’m disappointed in it. More loads=more water…more money..
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, April 8, 2024
We are sorry to hear you are having this experience with the washer getting out of balance. the unit will try to rebalance itself and the way it does this is to go through a deep rinse routine. It fills the basket up with water and tries to re-distribute the clothes. If the user interrupts this process by pressing Pause, the washer will keep wanting to try to re-balance on its own, ie. filling. Even if you unplug the machine, it knows where it was left off and tries to finish that cycle (think of a momentary loss of power due to a storm). Oversudsing from too much detergent may slow down the final spin cycle, causing a suds lock. We recommend running a load without detergent and see if that helps. If you still have issues, please reach out to GE Consumer Service at 1-800-432-2737.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped functioning in a week yikes!
on July 29, 2024
Posted by: Annny24
from Illinois
I liked it for the first couple washes until it stopped spinning and draining. The washer leaves the clothes soaked even when you do the drain and spin cycle. Keeps saying it’s unbalanced even though the washer itself is balanced so the spin never works. Don’t recommend
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael, GE_Appliances, July 31, 2024
It’s unexpected to hear that your new washing machine has stopped spinning, and we want to help. We suggest checking out the article below for some things you can try on your own to resolve this issue.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082
If none of that helps, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082
If none of that helps, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of junk washer
on August 4, 2024
Posted by: Tman7985
from Colonia, nj
Broke within 1 month of install. The same model washer this replaced broke after 3 years (called for service twice). Will think twice about buying another GE product
No, I would not recommend this to a friend.
Response from geappliances.comBy Tierra, GE_Appliances, August 5, 2024
We're here to support you with your washer. We do see that a service appointment has been scheduled and we're confident the issue will be resolved by a qualified technician.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't buy
on August 12, 2024
Posted by: Sad customer1
from Florida
I've had my washer for four months. Within the first month I started noticing problems with the clothes not washing correctly and the spin cycle off. I thought it was just me. So I kept adjusting the load and washing them twice. Now at four months, the washer won't hold water and the clothes still smell after the load is supposedly done.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, August 13, 2024
We want to help out with the water not staying in the tub. We suggest getting one of our approved technicians out for diagnostics. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com