Customer reviews from frigidaire.com
Frigidaire - 5.1 Cu. Ft. Freestanding Gas Range with Air Fry - Stainless Steel
Average customer rating
4.8
(1,308 Reviews)
Rating breakdown 1,308 reviews
5 Stars
1,046
4 Stars
222
3 Stars
26
2 Stars
6
1 Star
8
Customer Reviews for Frigidaire - 5.1 Cu. Ft. Freestanding Gas Range with Air Fry - Stainless Steel
Customer Rating
1
Broke
on October 23, 2023
Posted by: Ralstin13
[This review was collected as part of a promotion.] Had delivered on September 28, 2023, office broke. Frigidaire keeps sending wrong part. Still haven't been able to use stove. It's October 23,2023. Not happy with company.
Response from frigidaire.comBy Online Outreach Specialist, October 24, 2023
We're sorry to hear that you had a bad experience with your range in such a short time.Please know that it's important for us to hear if our products are meeting our consumers' expectations.At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Burns gas wet, smells, and cannot adjust!!
on July 7, 2024
Posted by: Sam Haines
[This review was collected as part of a promotion.] Unit was delivered fine, but gas burners all glow yellow and pulse. Air/gas mixture needs to be adjusted. On older stoves this adjustment is simple, and takes seconds... On this unit, such a simple adjustment is essentially impossible. The manual has no useful information about how to find the adjustment lever/manifold. The top of the stove cannot be removed, as it has a ton of electrical wiring attached underneath, so I cannot adjust the burners. Terrible!!
Response from frigidaire.comBy Owen, Online Outreach Specialist, July 9, 2024
Hello Sam Haines,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
30" gAS RANGE WITH AN ELECTRIC BROILER
on September 12, 2024
Posted by: Heberdad
This range is not 100% gas. It has an electric broiler which is totally useless, it does not produce enough heat to broil even a slice of pineapple. Secondly the fan which is normally used for convection cooking also comes on when the normal bake setting is selected. Very difficult to bake anything on a normal bake, time and temperature do not match the settings.
Response from frigidaire.comBy Christi, Online Outreach Specialist, September 16, 2024
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Heberdad. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat at Frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loud and very annoying fan
on January 25, 2024
Posted by: Unhappy on the river
[This review was collected as part of a promotion.] When using the bake function a fan comes on. It emits a cross between a loud moan and soft howl. The noise is intolerable, we can hear it in the living room ! It is so loud we need to turn up the TV. The range LOOKS nice but is in truth VERY cheaply constructed. When installing in its recess the side of the stainless? panel caught on the counter and pulled away from the upright part housing the control panel. A MOST unsatisfactory product.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 26, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. If you here rattling noise this is caused by loose connection, if you hear humming noise, it is Normal throughout the cooking cycle and after oven is shut off. This can take between 30-60 mins. If you happen to be experiencing an unusual loud sound of your appliance, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cleaning the cooktop is a nightmare
on January 31, 2024
Posted by: mbeem
[This review was collected as part of a promotion.] We got this to replace a 20+ year old Frigidaire Gallery gas stove. We were so happy with it. Easy to clean and no problems whatsoever. The igniters in the oven stopped working and we could no longer bake, so what did we do? We got another gas stove from Frigidaire. We thought that they had earned our trust, but we've had this for 2 weeks and I have hated it every single day since. Or at least the cooktop. Every single piece of the cooktop has to be removed and scrubbed separately every time you cook literally anything. The spatters will stay if you don't. Can you use a spray on them? Can you put the parts in the dishwasher? No, you have to use a sponge and non-abrasive cleaner on the caps, burner grates and heads. The heads are not connected even though the manual says they are so just brushing them causes them to fall off. All parts of the stove top must be removed to clean the cooktop. If you want to spend as much time cleaning as you do cooking, this stove is for you! We have only baked so far in the oven and that seems to work well, we have not used the air fryer yet, but I'm very aprehensive about what kind of crazy mess that will make. How is it possible, that after all of these years, the parts have become harder instead of easier to clean? I don't recommend this if you have any of the problems I mentioned above. I fervently wish I had chose a different model. Oh, one more thing, you can't even buy replacement burner caps. That would help the cleaning process and it was the least they could have done.
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 1, 2024
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your disappointment. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
setup procedure is out dated
on March 19, 2024
Posted by: ootiemas7
[This review was collected as part of a promotion.] Your video and conversion book is for something other than a a model FCRG3085AS. I can only hope that what little information we were able to gather from your instructions that the set up is complete and correct.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 22, 2024
Thank you for sharing your feedback with us, Kate. Please know that our number one goal is customer service, and your feedback will help us understand our strengths and identify areas for growth. For any assistance, please do not hesitate to connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice stove
on September 1, 2024
Posted by: jimbo10
[This review was collected as part of a promotion.] Nice stove, works good, my only issue is its an air fryer also ,but there is no air fryer tray included. For the cost of the stove, a 20 dollar tray should be included.
Written by a customer while visiting frigidaire.com
Customer Rating
5
30 in stove with air fryer
on October 5, 2024
Posted by: Humble bumble
[This review was collected as part of a promotion.] My wife chose the frigidaire stove. I admit i never consider buying one. I always bought G.E or other known brands. Now that we have one, i regret not considering buying a frigidaire. My daughter also has frigidaire appliances in her home. Some times women do know best. I now considering buying all frigidaire appliances for our kitchen. Thank you frigidaire for building a product worth buying.
Written by a customer while visiting frigidaire.com