Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 5 burners Built-In Gas Cooktop with Dishwasher-Safe Grates and Knobs - Black
Average customer rating
4.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
32
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
0
89%of customers recommend this product.
(
8 out of
9)
Customer Reviews for KitchenAid - 36 in. Wide 5 burners Built-In Gas Cooktop with Dishwasher-Safe Grates and Knobs - Black
Customer Rating
2
Poor design for cleaning
on November 4, 2026
Posted by: Old Artist
Beautiful design but not well engineered. The unit is just over 1 year old. The round metal plates that surround the burners are held on by two screws. This design allows liquids to get underneath.— between the burner and the glass surface. Apparently if you try to loosen the screws and remove the plates for cleaning, it might void the warranty. This is a poor design. One needs to be able to clean an appliance. I discovered that one of the screws cannot be loosened or replaced. The screw hole is defective. All of the other burners are fine. The burner itself needs to be replaced. The repair tech refused to replace the burner and told me that liquid gets under this plate because "I don't know how to cook."
These screwed-down plates are to keep the burner unit in place. KitchenAid engineers need to figure out a way for the burner to be held in place by another method so that these "plates" can be easily removed for cleaning.
Online there is a recommendation for cleaning that makes absolutely no sense. It says to take a credit card and wrap it in microfiber and slip it under the plate to collect liquid. This is totally impossible since a plain credit card will not fit; not to mention one that is wrapped in microfiber.
If anyone is concerned about keeping their appliance clean, I would suggest another brand.
These screwed-down plates are to keep the burner unit in place. KitchenAid engineers need to figure out a way for the burner to be held in place by another method so that these "plates" can be easily removed for cleaning.
Online there is a recommendation for cleaning that makes absolutely no sense. It says to take a credit card and wrap it in microfiber and slip it under the plate to collect liquid. This is totally impossible since a plain credit card will not fit; not to mention one that is wrapped in microfiber.
If anyone is concerned about keeping their appliance clean, I would suggest another brand.
Other than that, the cooktop works perfectly and looks beautiful in my kitchen.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 5, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your Electric Cooktop has not been performing up to your expectations. Your satisfaction is very important to us, and we would love the opportunity to help make things right. Please feel free to reach out to us through any of the following support channels:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your reference case number (#25526064) along with a brief description of your concern so we can assist you as quickly as possible.
We truly appreciate your patience and look forward to connecting with you soon.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your reference case number (#25526064) along with a brief description of your concern so we can assist you as quickly as possible.
We truly appreciate your patience and look forward to connecting with you soon.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
great features and works great
on September 15, 2026
Posted by: REN46
[This review was collected as part of a promotion.] best install that I have ever had. Dishwasher cleans great. The dishwasher is very quiet and efficent.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
We're Happy
on July 23, 2026
Posted by: Tony from TN
[This review was collected as part of a promotion.] We purchased this model because of its cleanability and we aren't disappointed. Switching from an electric cooktop, we're still learning and adjusting to natural gas.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Should have ordered it earlier
on March 9, 2026
Posted by: Canadiangonebad
from CA
[This review was collected as part of a promotion.] I love my New Cooktop.
So much better than my old one
easy to keep clean
So much better than my old one
easy to keep clean
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Cooktop!!
on January 13, 2026
Posted by: Dave & Missy
from Newark, DE
[This review was collected as part of a promotion.] Replaced our electric with this gas cooktop and couldn't be happier. Fits perfectly in the space and is super easy to use and keep clean! Would highly recommend this cooktop for anyone looking to add a professional appliance with great functionality and appearance!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fantastic product - finally!
on November 25, 2025
Posted by: Man with OCDC.
from Texas
[This review was collected as part of a promotion.] Aesthetic design and totally user friendly. Different levels of heat to suit your purpose. With the small low heat burner, you do not have to exercise constant vigilance. With the high heat burner you can get the job done. Even heating throughout on any pot or pan. Cleaning is a breeze.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Heavy duty cooktop for people who love gas cooking
on September 24, 2025
Posted by: SteamboatLinda
from Steamboat Springs, CO
[This review was collected as part of a promotion.] Purchased in May, installed the end of August. That was an issue but the cooktop works well. The grates are heavy and support all cookware nicely. Burners easily adjusted. Cooktop cleans easily.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Black glass gas cooktop
on April 22, 2025
Posted by: Smores
[This review was collected as part of a promotion.] Best looking stove top ever. We love the black glass gas look. Works great and easy to clean
Written by a customer while visiting kitchenaid.com