Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 5 burners Built-In Gas Cooktop with EZ-2-Lift Hinged Cast-Iron Grates - Black
Average customer rating
4.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
115
4 Stars
30
3 Stars
15
2 Stars
5
1 Star
1
85%of customers recommend this product.
(
73 out of
86)
Customer Reviews for Whirlpool - 36 in. Wide 5 burners Built-In Gas Cooktop with EZ-2-Lift Hinged Cast-Iron Grates - Black
Customer Rating
5
Loe this
on August 2, 2026
Posted by: twig1216
[This review was collected as part of a promotion.] I lov this stoe top. It heats well and is easy to adjust. The cleaning is a breeze. It also looks nice in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks Nice, But It Stops There
on August 2, 2026
Posted by: Veritas2026
The grates do not work well with smaller pots, creating an unsafe situation as the pot rocks and tilts on the grate. Also, the simmer on the burners is set much too high, making it inconvenient to have to switch to the specific simmer burner when needing to simmer a dish. Hinged grates are heavy to lift for cleaning, another hazard if they come down on you. Grates are also hard to keep clean. Cook top looks nice, but it ends there.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 6, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear that your new Cooktop has not met your expectations, and we understand how disappointing it is when a major appliance does not live up to the standards you deserve.
If you have any questions or concerns with your Cooktop, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24451113.
We’re looking forward to hearing from you.
Marie Q.
If you have any questions or concerns with your Cooktop, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24451113.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 26, 2026
Posted by: Cindeella
[This review was collected as part of a promotion.] Overall nice cooktop. Easy to change to LP. However, you cannot simmer on any burner. The flames are all to high. You can adjust but you need an extremely small screwdriver which I have not been able to find.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on July 23, 2026
Posted by: AviJ
[This review was collected as part of a promotion.] Looks beautiful and working great so far. Easy to clean and robust for daily usage
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Stove Top
on July 23, 2026
Posted by: Dianne's review
[This review was collected as part of a promotion.] I've used my new cooktop for one week and it works very well. I had to get used to turning the knobs up to turn the heat down as the flame starts out on high. My old one (which was worn out) started on low and I turned it up to get a higher flame. I'm sure I will get used to the new one. It's easy to clean and fits perfectly where my old one was. It looks beautiful and the company was very accommodating when shopping.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent CookTop
on July 22, 2026
Posted by: Kerazag
[This review was collected as part of a promotion.] Consistent heat with different sized burners. I have a 12 quart stock pot which easily fits on the center burner.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Flame hardly decreases
on July 22, 2026
Posted by: KC Weatherford
[This review was collected as part of a promotion.] The cooktop would be great if the flame was more adjustable. Low is more like high. The flame doesn’t change much from high to low, which is frustrating.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to Clean!
on March 22, 2026
Posted by: kenoplayer
from Sunland, CA
[This review was collected as part of a promotion.] Just recently bought this after our 45+ year old cooktop broke down. It was a pain to clean it up. Now we have a 5 burner that is so easy to clean when necessary. My wife likes the cast-iron grates that lets you slide the cooking utensils to the other burners without having to lift them up to place them elsewhere. She will probably like it more as time goes by.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com