Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Electric Convection Double Wall Oven with Air Fry Mode - Stainless Steel
Average customer rating
4.3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
15
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for KitchenAid - 27" Built-In Electric Convection Double Wall Oven with Air Fry Mode - Stainless Steel
Customer Rating
3
Where is the Instruction Manual?
on October 12, 2024
Posted by: Instruction Manual
[This review was collected as part of a promotion.] I haven’t been able to find an instruction manual on line for my new oven. I think this appliances should come with a hard copy instruction manual. How can I find one online or as a hard copy?
Written by a customer while visiting kitchenaid.com
Customer Rating
5
All around great oven
on April 8, 2025
Posted by: DST77
from Alabama
[This review was collected as part of a promotion.] I have had my oven for three months and am very pleased with its performance. I have found that most of the negatives in other reviews are non existent in my experience. The oven preheats quickly and even shows you the temperature changes. Oven temperature is true with no hot spots. The fan noise is barely noticeable. But the chime on the timer is barely audible even when standing next to it. That is my only complaint and it is a minor one. I carefully reviewed all makes and models of ovens before I bought this KitchenAid and I feel like I made an excellent choice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful product.
on May 28, 2024
Posted by: Battersea Oven
[This review was collected as part of a promotion.] Beautiful oven! I love the look and the full frame glass door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great Double Ovens, not so great getting started
on June 4, 2024
Posted by: Juniorsenior
from Flower Mound Tx
[This review was collected as part of a promotion.] Love the double ovens, don't care for the hoops we had to jump through to get proper manuals for them, though. We did not get the manuals that should have been with the appliance. We received the manual for a single oven with microwave, not double oven with air fryer and no manual for getting started with the ovens. I can't fault the vendor or installation team for either of these problems.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome oven!
on October 8, 2024
Posted by: Lutstreit
from Texas
[This review was collected as part of a promotion.] The new oven is awesome!! It bakes so evenly, is beautiful in my kitchen, has everything I need to cook - bake, convection, broil, air fry, even proof my bread and it is self cleaning. Thank goodness it is not a Smart oven. My washer (not a KitchenAid) is and I have had nothing but trouble with it. The electronics are always messed up on it, which makes it not run at all.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Need more help with setup
on January 31, 2025
Posted by: Tryagain
[This review was collected as part of a promotion.] I have had my oven for a month. It looks lovely and the basic bake or broil is great.we have struggled to use many options due to lack of information. We did not receive a manual that explains any features or how to set up. We found looking for information on line difficult and incomplete.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Double trouble! Maybe triple!
on February 3, 2025
Posted by: NanaBG
[This review was collected as part of a promotion.] New ovens never heated right. Am working with repairman who is replacing both control panels as neither oven heats to correct temp. Am also very disappointed in uneven heating that makes baking items browner on back corners. Kitchenaid says I should always preheat 20-25 minutes even though oven signals preheat complete. That is a terrible waste of time I have never had before on any oven. Loved my previous Kitchenaid, so maybe they will make this right. I chose Kitchenaid because they are the only one I know of that can cook convection on both ovens. Difficulty getting warranty work scheduled and even more difficult getting them here. First company cancelled and could
Not be reached. Second company cancelled first two appointments.
Not be reached. Second company cancelled first two appointments.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 668737.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stainles steel finish is not good
on March 23, 2025
Posted by: SkibumD
from Colorado
[This review was collected as part of a promotion.] We were disappointed with the finish. When installers removed protective plastic it let
what looks like strech marks. LOL We used soap and water to remove but it is permanent.
what looks like strech marks. LOL We used soap and water to remove but it is permanent.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 26, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Oven model/serial number, and reference Case # 698327.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com