Customer reviews from whirlpool.com
Whirlpool - 36" Built-In Gas Cooktop with 5 Burners and EZ-2-Lift Hinged Cast-Iron Grates - Black Stainless Steel
Average customer rating
4.5
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
78
4 Stars
23
3 Stars
13
2 Stars
3
1 Star
1
82%of customers recommend this product.
(
45 out of
55)
Customer Reviews for Whirlpool - 36" Built-In Gas Cooktop with 5 Burners and EZ-2-Lift Hinged Cast-Iron Grates - Black Stainless Steel
Customer Rating
2
Flame adjustment is an issue.
on August 20, 2025
Posted by: GarW
from Fairview, NC
The burner flames are much too high when set at the lowest level. The "troubleshooting tips" on www.whirlpool.com are basically useless to address this problem. Some online youtube videos suggest that there is a flame adjustment screw located inside of the control knob stem which is accessible once the knob has been removed. However our model (WCG97USODS) doesn't seem to have an adjustable screw in these burner control knob stems. Would very much like to have someone from Whirlpool contact me with the name and phone number of a Whirlpool representative who can make these flame adjustments.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 21, 2025
Hello,
We value your time and would like to look into the concerns with your Cooktop. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Cooktop style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 773354.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Cooktop. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Cooktop style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 773354.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 23, 2025
Posted by: Gina
[This review was collected as part of a promotion.] First thing I have to say is my Cook top is beautiful. But it seems like the burner's will not turn down
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 29, 2025
Posted by: Nuke master
[This review was collected as part of a promotion.] Great cooktop. Can’t be happier and easy to clean.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Has great Features
on September 1, 2025
Posted by: Peaches
[This review was collected as part of a promotion.] This range came with the new home I purchased. Maybe not my first choice. Wiping it down shows smudges and hard to keep shiny.
Written by a customer while visiting whirlpool.com
Customer Rating
5
My Dream Cooktop
on September 4, 2025
Posted by: Lex82
from Liberty Hill, TX
[This review was collected as part of a promotion.] This cooktop is everything I’d hoped for. It’s beautiful, looks great in our kitchen and is very smooth to operate. Preparing meals is a breeze with the space and size of the burners and it’s easy to clean!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and look
on September 9, 2025
Posted by: Dianne185
[This review was collected as part of a promotion.] Was installed with the standard appliances in my new home and I am thrilled with the cooktop.
Written by a customer while visiting whirlpool.com