Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Single Electric Wall Oven with Air Fry Mode - Stainless Steel
Average customer rating
3.5
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
9
4 Stars
7
3 Stars
6
2 Stars
3
1 Star
4
73%of customers recommend this product.
(
16 out of
22)
Customer Reviews for KitchenAid - 27" Built-In Single Electric Wall Oven with Air Fry Mode - Stainless Steel
Customer Rating
3
No Owner's Manual
on September 16, 2024
Posted by: Cookinwithsmiles
from St. Louis
[This review was collected as part of a promotion.] I actually really like the wall oven. However, it did not come with an owner's manual. This model includes an air fryer. I've never used an air fryer and would very much like to know how to use it. Too bad I can't look it up in an owner's manual. Online, I've only been able to find information about your counter top air fryer. Help please?
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great oven poor service from store
on June 8, 2024
Posted by: bevedmoy
from St louis,mo
[This review was collected as part of a promotion.] The oven is great , the service not so great, Door is not sitting correctly but it has been over a month and was told by store it could be 6 mons and even then, if the door comes damaged, it would need to be reordered
Why would a damaged replacement door even be sent out or why would it be sent out without good shipping practices to keep the door from getting damaged
Customer service has down the toilet
Why would a damaged replacement door even be sent out or why would it be sent out without good shipping practices to keep the door from getting damaged
Customer service has down the toilet
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, June 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 548472.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Inner window shattered during self cleaning mode
on September 17, 2024
Posted by: steve277
from Kirkland, WA
The inner glass of the oven door shattered the first time the self cleaning mode was used.
We bought the oven 2 years and 9 months ago. We used the self cleaning mode yesterday, following the instructions on the KitchenAide web site. About 3 hours into the cleaning cycle, the inner glass pane of the oven door shattered. Some of the fragments fell through the vents onto the kitchen floor.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 18, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 594661.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
BUYER BEWARE
on January 2, 2025
Posted by: Anonymous
from North carolina
I can't belive I spent all that money on an oven that won't get up to temperature. I called the salesmen and was told that's how it works. WHAT? It works by not getting to temp? Even after calibration, it's still off. At 425, it will barley get to 300. I have a brand new temperature gage inside. What a crappy product. With no recourse for me and no help from the store! Spend your money elsewhere.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 651392.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far so great.
on April 25, 2024
Posted by: mm2835
from Minnesota
[This review was collected as part of a promotion.] Haven't used it enough to give five stars. So far believe it is a high quality oven with features I will enjoy. Temperature seems to run a bit higher than I'm used to so it will take some recipe adjustments. Manual is online and missing things I would like to know. Need more information and suggested uses.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful Stainless Steel oven
on August 29, 2024
Posted by: pa54
[This review was collected as part of a promotion.] Love this KitchenAid wall oven, with the soft closing door. It was very easy to install, and easy to use. We tried the Air Fry mode to make sweet potato fries, and they were delicious. With two oven lights, its much brighter than my old oven.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible, inaccurate oven.
on February 20, 2025
Posted by: WAM525
from Baltimore MD
[This review was collected as part of a promotion.] Bought this and installed 3 weeks ago. Unfortunately it is the worst oven ever, with very inaccurate temperatures, useless primitive settings, and air fryer that doesn't work, and user-unfriendly controls. The unit was designed by someone who never had to bake anything. Why include an air fryer button that doesn't let you know when the oven is preheated? Why have a "rapid" preheat option for convection bake that doesn't heat any faster than when not using the rapid setting? And why does the preheat beep go off when the actual oven temperature is almost 100 degrees less than the set temperature? I takes another 15 or 20 minutes for the actual oven temperature (measured with a separated thermometer) to reach the set temperature. Any why can't one change the set temperature when it's baking, instead of cancelling and reseting everything? And why doesn't the displayed temperature actually show the internal temperature--it only show the set temperature? Under no circumstances should you buy this poorly designed oven. it's guaranteed to disappoint. Even the KitchenAid technician who came to "fix" it agreed that we shouldn't believe the set temperature!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 682164.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Inaccurate difficult to use oven
on April 5, 2025
Posted by: wm525
from Baltimore, MD
We bought this new in January, 2025. It is t5he worst oven we have ever seen. The convect function is slow and the oven temperature shown is very inaccurate! An air fryer function is advertised, but this is really a joke--it takes a half hourTo preheat the oven! The Kitchenaid serviceman said it was how the oven was designed, and he would not recommend we use any convect function! The inaccurate oven temperature is a nonstarter. Kitchenaid actually says not to check with your own thermometer, and now we know why! Buyer beware. Stay away if you value an accurate oven.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Wall_Ovens_and_Ranges and select your Wall Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 704873.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com