Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 5 burners Built-In Gas Cooktop with EZ-2-Lift Hinged Cast-Iron Grates - Stainless Steel
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
117
4 Stars
31
3 Stars
16
2 Stars
5
1 Star
1
85%of customers recommend this product.
(
75 out of
88)
Customer Reviews for Whirlpool - 36 in. Wide 5 burners Built-In Gas Cooktop with EZ-2-Lift Hinged Cast-Iron Grates - Stainless Steel
Customer Rating
3
Cooks ok but the grates are a big design flaw.
on October 26, 2026
Posted by: Lee's
[This review was collected as part of a promotion.] Cooks ok but should have small burners in front and the grates do not accommodate many pans. These grates are of poor design and there are no aftermarket products to replace the grates.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great all around cooktop!
on October 19, 2026
Posted by: Jeffrom
[This review was collected as part of a promotion.] Functions as expected. Ergonomically friendly and easy to operate. The flip-up cooking grates are a great design feature for easy cleaning. Large cooking area easily accommodates multiple pots and pans. Burner BTU output is good and ignition is consistent.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful Addition to Kitchen
on October 15, 2026
Posted by: PamLA
[This review was collected as part of a promotion.] This cooktop is beautiful, and fits well in this elegant kitchen. Lights right away. Shuts off right away.
It's easy to use, easy to clean too!
It's easy to use, easy to clean too!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to clean
on October 15, 2026
Posted by: Tina901
[This review was collected as part of a promotion.] I really like that it is easy to clean. Cooking with gas is the best! I have never had 5 burners, that is great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Loe this
on August 2, 2026
Posted by: twig1216
[This review was collected as part of a promotion.] I lov this stoe top. It heats well and is easy to adjust. The cleaning is a breeze. It also looks nice in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks Nice, But It Stops There
on August 2, 2026
Posted by: Veritas2026
The grates do not work well with smaller pots, creating an unsafe situation as the pot rocks and tilts on the grate. Also, the simmer on the burners is set much too high, making it inconvenient to have to switch to the specific simmer burner when needing to simmer a dish. Hinged grates are heavy to lift for cleaning, another hazard if they come down on you. Grates are also hard to keep clean. Cook top looks nice, but it ends there.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 6, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear that your new Cooktop has not met your expectations, and we understand how disappointing it is when a major appliance does not live up to the standards you deserve.
If you have any questions or concerns with your Cooktop, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24451113.
We’re looking forward to hearing from you.
Marie Q.
If you have any questions or concerns with your Cooktop, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24451113.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 26, 2026
Posted by: Cindeella
[This review was collected as part of a promotion.] Overall nice cooktop. Easy to change to LP. However, you cannot simmer on any burner. The flames are all to high. You can adjust but you need an extremely small screwdriver which I have not been able to find.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on July 23, 2026
Posted by: AviJ
[This review was collected as part of a promotion.] Looks beautiful and working great so far. Easy to clean and robust for daily usage
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com