Customer reviews from whirlpool.com
Whirlpool - 36" Built-In Gas Cooktop with 5 Burners and EZ-2-Lift Hinged Cast-Iron Grates - Stainless Steel
Average customer rating
4.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
59
4 Stars
16
3 Stars
8
2 Stars
1
1 Star
1
85%of customers recommend this product.
(
34 out of
40)
Customer Reviews for Whirlpool - 36" Built-In Gas Cooktop with 5 Burners and EZ-2-Lift Hinged Cast-Iron Grates - Stainless Steel
Customer Rating
3
Unsafe Cooktop Grate(s)
on March 15, 2024
Posted by: Dr B
from Gainesville, Virginia 20155
I purchased this Whirlpool 30" Gas Cooktop approximately six months ago. I am a former Country Club Chef. After using this gas cooktop for a brief period of time, I found it to be very dangerous of you are cooking a liquid substance in a sauce pan with a diameter less than eight inches on the four exterior burners. The pan or pot could accidently tilt and spill over onto the cooktop causing severe burns to the person. The cross sections of the four exterior grates are factually to short. The two top grates need to be re-fabricated with larger cross sections over each burner that will hold small pots more safely. That is my opinion. I have been cooking for over fifty-nine years.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Meting knobs
on February 11, 2024
Posted by: Jackiez
from Ohio
The cooktop itself is fine. My only complaint is that the front right burner, when used on high melts the knob closest to it. Why in earth whirlpool chose to use a cheap plastic and engineer it so close to the burner is beyond me. Hopefully I can get some replacement knobs made from better quality materials because it’s very unattractive with cracked and peeling plastic knobs. Also kind of makes them a pain to clean.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Product design could be improved
on June 17, 2024
Posted by: None
[This review was collected as part of a promotion.] The design while appealing visually is not very practical - the left front is a large flame which normally means using a larger cooking vessel. Accessing the control knob so close to the flame and the larger vessel could lead to accidentally touching a very hot surface.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Buy something better
on October 30, 2024
Posted by: Crappy Whirlpool
from North Texas
[This review was collected as part of a promotion.] It was installed using a dryer propane line and took an hour and a half to get water to a slow boil. I had the line replaced and now there is no simmer, everything is HIGH. It's hard to keep clean. I'm going to get it replaced it with something better. I hate it. I also have a Whirlpool double oven and the top oven has wild swings in temperature. Had service people out 5 times and there is still a 50 degree swing and they still won't replace the crappy oven. Been going through this for 3 months since I bought the brand new house with brand new Whirlpool appliances. Whirlpool service absolutely sucks. I would NEVER buy anything from Whirlpool again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 4, 2024
Hello,
We value your time and would like to look into the concerns with your Cooktop. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Cooktop style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 615884.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Cooktop. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Cooktop style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 615884.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Need more space between front to rear burners.
on November 16, 2024
Posted by: Jimm65
[This review was collected as part of a promotion.] Everything works perfectly. The grate hinges are a little off angle. I think the biggest thing to consider is the spacing of the burners from front to rear; It is only 8”. The spacing on my previous stove was 9 1/2”. So if you have two pot that are bigger than 8” front to back you can’t align them with the burners. Also if you have a very small pot, you only have a small cross to set it on. On the plus side, it’s very easy to clean and I like the larger burners for my bit pans.
Written by a customer while visiting whirlpool.com
Customer Rating
3
More cons than prod
on December 28, 2024
Posted by: Barbara
from Port st lucie, FL
This cooktop came with our new home. The burner grates are too high-it takes forever to boil water! Also the little T in the middle of the grate makes it difficult/unsafe to use a small pan as there is not enough surface and the pan can tilt. The knobs are plastic-I cannot find stainless replacements. There is no light on the knob. The lifting grates do help with cleaning, although the cooktop always is a mess after cooking. I plan on replacing
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good product with just one design flaw
on January 20, 2025
Posted by: Aditya
from Bothell, WA
[This review was collected as part of a promotion.] Everything is great about this cooktop except just one thing. The grates are not open atop of any of the burners, making it impossible and unsafe to place round-bottomed cookware for deep frying purposes. Indian households depend on this for a number of items. Other that this, I haven't faced any issues with the product in the last 6 months of usage.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on April 17, 2024
Posted by: Tommy
[This review was collected as part of a promotion.] It is much better than the old one, blue flames and fire is covered bigger.
Written by a customer while visiting whirlpool.com