Customer reviews from hp.com
HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Average customer rating
4.3
(1,716 Reviews)
Rating breakdown 1,716 reviews
5 Stars
1,098
4 Stars
340
3 Stars
109
2 Stars
52
1 Star
117
85%of customers recommend this product.
(
431 out of
510)
Customer Reviews for HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Customer Rating
4
I was these items were still included as in my previous Hp Laptop
on June 9, 2025
Posted by: Larry BA
from Florida
Verified Purchase:Yes
I really like my new laptop, but I miss the lighted keyboard which was on my old HP 17" Envoy. Also wish it still had a CD player like my previous model. Basically, it is adequate for my needs, but I miss the above mentioned features.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Quality you expect from HP
Written by a customer while visiting hp.com
Posted by: J. Preen
from Illinois
Verified Purchase:Yes
I bought this model to replace an older lap top, so far, I like this updated lap top very well
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Good performance, easy setup and LOVE the touch screen
on June 12, 2025
Posted by: Steve SmcC
from Connecticut
Verified Purchase:Yes
Very good laptop at a reasonable price
Written by a customer while visiting hp.com
Posted by: Shelly Koz
Verified Purchase:Yes
This laptop falls fall short of HP’s normal consideration of customer needs. It will not work with a dock and has only one monitor port. The usb port will not work with monitors either (utilizing appropriate plug and play converter).
Written by a customer while visiting hp.com
Posted by: Mandrena
from Ohio
Verified Purchase:Yes
I purchased this laptop because it was pretty much the same as the previous one that I purchased some time ago. However, I do not like the side where the power cord is on which is on the right side and I do not like where the power on and off button is which is located in the middle of the upper keyboard. I much rather have a free sitting button where I can find it without having to look for it.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
Reliable Performance with a Minor Setup Concern
on June 14, 2025
Posted by: Anonymous
from Baytown Texas
Verified Purchase:Yes
The HP Laptop 17t-cn300 has proven to be an excellent device with no major issues as of the date of this review. Its overall performance has been reliable, making it a solid choice for professional use. However, one aspect that requires attention is the Microsoft Word program that was purchased as an additional feature.
Upon saving documents, I discovered that Word was preset to automatically store files in OneDrive, rather than in local storage. Since there was no prior information provided about this setting, locating saved files became challenging. After some troubleshooting, I realized my documents were stored in the cloud rather than in the Documents folder on my laptop. As someone who prefers keeping files locally, I had to take additional steps—including deleting OneDrive—to prevent automatic cloud storage.
Apart from this Word storage issue, the initial setup was smooth and hassle-free. As a certified photo-video journalist, blogger, and Google reviewer, I rely on my HP laptop and desktop for critical tasks, and this device has met my expectations well.
Overall, despite the minor inconvenience with OneDrive settings, this has been a great purchase with dependable performance. Users who prefer local file storage may want to adjust settings or seek guidance during setup to avoid similar issues.
Upon saving documents, I discovered that Word was preset to automatically store files in OneDrive, rather than in local storage. Since there was no prior information provided about this setting, locating saved files became challenging. After some troubleshooting, I realized my documents were stored in the cloud rather than in the Documents folder on my laptop. As someone who prefers keeping files locally, I had to take additional steps—including deleting OneDrive—to prevent automatic cloud storage.
Apart from this Word storage issue, the initial setup was smooth and hassle-free. As a certified photo-video journalist, blogger, and Google reviewer, I rely on my HP laptop and desktop for critical tasks, and this device has met my expectations well.
Overall, despite the minor inconvenience with OneDrive settings, this has been a great purchase with dependable performance. Users who prefer local file storage may want to adjust settings or seek guidance during setup to avoid similar issues.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Woody H1
Verified Purchase:Yes
Great lap top.
Written by a customer while visiting hp.com