This is my second 17" HP laptop. To my first one I say shame on you. This second one is a bigger piece crap than the first one and to that I say shame on me !
On the whole, the laptop probably is a good computer. It's the mouse that's the problem. I use an old fashion mouse because I've never been able to figure out the mouse pad. On my previous HP laptop there was an option to turn off the pad if there was a regular mouse in use. Now, I can't do that. Actually, I have two mice and neither one is under my control 100% of the time. I'm typing away on Word, and something gets highlighted reformatted or deleted. Good thing Control Z still works.
I have been a HP customer for over 25 years. Bought my last one a couple months ago to replace one that was becoming obsolete. Never had a problem using my HP computer.My new laptop 17 was easy to set up and even easier to use keep up the good work HP
I ordered my HP laptop thinking that i was getting an upgraded version of my old laptop. Unfortunately, many features of this new laptop are substandard. The camera installed on the laptop is not an IR camera, which is necessary to use the 'windows Hello' facial recognition security software; which is installed! The computer is clunky and the screen colors are not vivid. I would absolutely not buy this product again, despite the sale price.