Customer reviews from hp.com
HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Average customer rating
4.3 out of 5
4.3
(1,731 Reviews)
Open Ratings Snapshot
Rating breakdown 1,731 reviews
5 Stars
1,108
4 Stars
340
3 Stars
110
2 Stars
53
1 Star
120
84%of customers recommend this product. 
(
435 out of 516
)
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Customer Reviews for HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Customer Rating
1 out of 5
1
Terrible laptop and worse customer service
on August 16, 2024
Posted by: Anonymous
from FreedomLovinAZ
Verified Purchase:Yes
You suck. Terrible laptop and worst customer service experience ever.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
A slug of crap
on March 24, 2022
Posted by: psdfield
Verified Purchase:Yes
This is my second 17" HP laptop. To my first one I say shame on you.
This second one is a bigger piece crap than the first one and to that I
say shame on me !
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Written by a customer while visiting hp.com
Customer Rating
3 out of 5
3
A Good Laptop Ruined By An Uncontrollable Mouse
on May 20, 2024
Posted by: Anonymous
from Gold Bar, Washington
Verified Purchase:Yes
On the whole, the laptop probably is a good computer. It's the mouse that's the problem. I use an old fashion mouse because I've never been able to figure out the mouse pad. On my previous HP laptop there was an option to turn off the pad if there was a regular mouse in use. Now, I can't do that. Actually, I have two mice and neither one is under my control 100% of the time. I'm typing away on Word, and something gets highlighted reformatted or deleted. Good thing Control Z still works.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
HP for life!
on March 1, 2025
Posted by: GMF1
from Canton,MI
Verified Purchase:Yes
I have been a HP customer for over 25 years. Bought my last one a couple months ago to replace one that was becoming obsolete. Never had a problem using my HP computer.My new laptop 17 was easy to set up and even easier to use keep up the good work HP
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Great Laptop at a great price
on February 11, 2024
Posted by: Anonymous
from B0livia N C
Verified Purchase:Yes
HPs laptop ie excellent starting with i7and Microsoft 365 operating systems 11
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Happy with this product
on October 10, 2024
Posted by: Bottoms Up
Verified Purchase:Yes
This laptop is everything I need it for. The performance is excellent, and the installed products are very useful.
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
False advertising
on July 9, 2025
Posted by: KB0459
from Florida
Verified Purchase:Yes
I ordered my HP laptop thinking that i was getting an upgraded version of my old laptop. Unfortunately, many features of this new laptop are substandard. The camera installed on the laptop is not an IR camera, which is necessary to use the 'windows Hello' facial recognition security software; which is installed! The computer is clunky and the screen colors are not vivid. I would absolutely not buy this product again, despite the sale price.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
USELESS Laptop for me
on August 21, 2024
Posted by: Badly Disappointed
from Florida
Verified Purchase:Yes
Cannot believe a laptop that won't work with 2 monitors; I now have a boat anchor as it is USELESS to me
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
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