Customer reviews from hp.com
HP 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Average customer rating
4.3 out of 5
4.3
(1,619 Reviews)
Open Ratings Snapshot
Rating breakdown 1,619 reviews
5 Stars
1,044
4 Stars
319
3 Stars
99
2 Stars
49
1 Star
108
85%of customers recommend this product. 
(
407 out of 480
)
Best Buy Privacy Policy
Customer Reviews for HP 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Customer Rating
2 out of 5
2
Not what I hoped for
on November 3, 2021
Posted by: Envoy
Verified Purchase:Yes
Several symbol keys were programmed to the wrong keys or not there at all. Getting in touch with someone to talk to a person is a joke. Finally got India and very rude.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
Good laptop but the display is below average, hard
on September 18, 2024
Posted by: Anonymous
from Lowell MA
Verified Purchase:Yes
Good laptop but the display is below average, hard to see at times
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
NO BACKLIT KEYBOARD
on August 25, 2022
Posted by: Tamara H
from Austin, TX
Verified Purchase:Yes
Even though there is a picture indicating that there is a backlit keyboard this computer does not have it. FYI
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Bad computer 1 wk after purchase
on October 24, 2023
Posted by: Billdozer90
from Illinois
Verified Purchase:Yes
Exaxtly 1 week after purchase BIOS went corrupt. Sent computer back for an exchange as was told it would be 1-2 weeks for warranty work to be performed
Written by a customer while visiting hp.com
Customer Rating
2 out of 5
2
Bad experience
on January 25, 2023
Posted by: glowworm
Verified Purchase:Yes
Arrived with different hardware than I ordered. Continually dropped wifi connection. After waiting for three weeks for delivery, I had to return the machine.
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
Noisy
on August 11, 2023
Posted by: Ghia
from arizona
Verified Purchase:Yes
noisy and the tech support we chatted with said it is normal. need to make it more quiet like other brands.
I would recommend this to a friend!
Value
5 out of 5
5
Quality
5 out of 5
5
Written by a customer while visiting hp.com
Customer Rating
2 out of 5
2
Hide and seek
on August 19, 2023
Posted by: Northone
from WI
Verified Purchase:Yes
Difficult to find what I'm looking for. Old PC was more user friendly.
No, I would not recommend this to a friend.
Value
2 out of 5
2
Quality
2 out of 5
2
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
Good buy
on November 10, 2023
Posted by: Bella3
Verified Purchase:Yes
Works great
I would recommend this to a friend!
Written by a customer while visiting hp.com
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