Customer reviews from hp.com
HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Average customer rating
4.3
(1,728 Reviews)
Rating breakdown 1,728 reviews
5 Stars
1,106
4 Stars
340
3 Stars
110
2 Stars
52
1 Star
120
84%of customers recommend this product.
(
433 out of
514)
Customer Reviews for HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Posted by: Sigym
from Texas
Verified Purchase:Yes
I was surprised to find that a laptop with a high end processor was so lacking in I/O. The HDMI was only 1.4 so it didn't really support a 4k external monitor and the USB C port was essentially non functional as it too would not support an external monitor. I did order another unit that I believe will meet my needs. But I suggest you quit selling unit like the HP 17 Laptop PC 17-cn3097nr. Sell such meager units with less processor and at a much lower price so buyers don't get fooled into thinking they are getting a state of the art machine.
No, I would not recommend this to a friend.
Value
2
Quality
2
Written by a customer while visiting hp.com
Posted by: Anonymous
from Seymour, TN
Verified Purchase:Yes
I am happy with my purchase. All of my pc purchases have been HP and I have been happy with every one. I wish the battery would last longer between charging sessions though. It only last for 60 to 80 minutes between charges - not very good for a brand new battery.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I was super excited to receive this and what I ended up getting was a super cheap feeling behemoth. Less and less features become available with each new model of HP. Plus no backlit keyboard? c’mon!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: aMERIA ONLY KNOWN
Verified Purchase:Yes
holyu crap is there a LOT of bloatware on your systems an the preinstalled antivirus is a virus itself that is difficult to remove. WHY DO THAT??? ABSOLUTELY THE WORST personal laptop system i've ever bought, which is really sad because I've had so much faith in HP IN YEARS PAST! So I'm wondering Why did this happen? I've known HP to be a marquee name brand that businesses and people talk about as easily the best, but I'm disapointed and i probably won't buy your brand again. I would suggest leaving out all the sales crap off your systems. I wasted an hour getting rid of it all. I was so frustrated that I seriously considered a complete erase ands format and make clean install. I haven't done so yet, but I still might.
Written by a customer while visiting hp.com
Posted by: Delc
Verified Purchase:Yes
It’s a good laptop. My only concern is how it’s a bit delayed in function. It takes longer to load than a new computer should. Other than that, it’s good
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Laptop did not have a Ethernet connection or CD-ROM drive. It took several attempts to get set-up as software kept freezing.
Written by a customer while visiting hp.com
Posted by: Quack
Verified Purchase:Yes
I like the computer itself, but I do not like that it tries to save everything in OneDrive. I like my files saved just to the computer.
Written by a customer while visiting hp.com
Posted by: Thaiger
Verified Purchase:Yes
Navigating the function for screen lighting, clarity, and colors are difficult. Set up was not plug and play. I thought it was. I had to search the web for help fine tuning or working good. Many pre-sets for connecting to the web, changing the default for apps such as gmail were not easy to locate.
Getting started with this new laptop was much more difficult and time consuming than it was my for my Slim HP with Intel COREi5. The quality of the video is better, it is faster, and easier to maneuver through settings. Not perfect but is much easier than my new laptop.
Im sure someone with more computer skills than me could improve my experience. I like the look and size of the laptop. It is great. The price was very good. Power cord could be another foot longer. Way too many ads. Hard to delete them without going through a lot of delete features. I know that's not necessarily an HP problem but all these problems could be and should be placed into an easy to read and follow instruction guide.
Getting started with this new laptop was much more difficult and time consuming than it was my for my Slim HP with Intel COREi5. The quality of the video is better, it is faster, and easier to maneuver through settings. Not perfect but is much easier than my new laptop.
Im sure someone with more computer skills than me could improve my experience. I like the look and size of the laptop. It is great. The price was very good. Power cord could be another foot longer. Way too many ads. Hard to delete them without going through a lot of delete features. I know that's not necessarily an HP problem but all these problems could be and should be placed into an easy to read and follow instruction guide.
Written by a customer while visiting hp.com