Customer reviews from hp.com
HP 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Average customer rating
4.3
(1,619 Reviews)
Rating breakdown 1,619 reviews
5 Stars
1,044
4 Stars
319
3 Stars
99
2 Stars
49
1 Star
108
85%of customers recommend this product.
(
407 out of
480)
Customer Reviews for HP 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - silver
Posted by: Anonymous
Verified Purchase:Yes
I was super excited to receive this and what I ended up getting was a super cheap feeling behemoth. Less and less features become available with each new model of HP. Plus no backlit keyboard? c’mon!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Quack
Verified Purchase:Yes
I like the computer itself, but I do not like that it tries to save everything in OneDrive. I like my files saved just to the computer.
Written by a customer while visiting hp.com
Posted by: Thaiger
Verified Purchase:Yes
Navigating the function for screen lighting, clarity, and colors are difficult. Set up was not plug and play. I thought it was. I had to search the web for help fine tuning or working good. Many pre-sets for connecting to the web, changing the default for apps such as gmail were not easy to locate.
Getting started with this new laptop was much more difficult and time consuming than it was my for my Slim HP with Intel COREi5. The quality of the video is better, it is faster, and easier to maneuver through settings. Not perfect but is much easier than my new laptop.
Im sure someone with more computer skills than me could improve my experience. I like the look and size of the laptop. It is great. The price was very good. Power cord could be another foot longer. Way too many ads. Hard to delete them without going through a lot of delete features. I know that's not necessarily an HP problem but all these problems could be and should be placed into an easy to read and follow instruction guide.
Getting started with this new laptop was much more difficult and time consuming than it was my for my Slim HP with Intel COREi5. The quality of the video is better, it is faster, and easier to maneuver through settings. Not perfect but is much easier than my new laptop.
Im sure someone with more computer skills than me could improve my experience. I like the look and size of the laptop. It is great. The price was very good. Power cord could be another foot longer. Way too many ads. Hard to delete them without going through a lot of delete features. I know that's not necessarily an HP problem but all these problems could be and should be placed into an easy to read and follow instruction guide.
Written by a customer while visiting hp.com
Customer Rating
4
Great laptop - beware of MS account requirement!
on May 15, 2024
Posted by: Anonymous
Verified Purchase:Yes
As expected, this is a very nice laptop. Excellent screen and video camera. Quick boot-up, both cold and warm.
But the forced requirement to have a Microsoft account in order to run Windows is ridiculous, and possibly illegal. There are known work-arounds for this, but HP should have an option to run without an MS account.
But the forced requirement to have a Microsoft account in order to run Windows is ridiculous, and possibly illegal. There are known work-arounds for this, but HP should have an option to run without an MS account.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Laptop did not have a Ethernet connection or CD-ROM drive. It took several attempts to get set-up as software kept freezing.
Written by a customer while visiting hp.com
Posted by: TeriT
Verified Purchase:Yes
To date, I have been very pleased with the laptop. I realize that the two things I am about to mention in the review are both cosmetic but might be meaningful to some. The keys are not smooth. They each have the outline of whatever letter or number raised (think Braille). The second is the plastic the surrounds the keyboard. It is black but also is covered with lots of white specs. I keep wanting to wipe it off as it looks like it is covered with dust. Again, I realize this may be completely irrelevant to some.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Flshaw
from Maine
Verified Purchase:Yes
disappointed that the Keyboard is not illuminated.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: A New HP Laptop User
from Colorado
Verified Purchase:Yes
I've been using this laptop for about two weeks and so far it's performing well. I especially like the large screen. However the battery seems to not last very long, even with Battery Saver enabled.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com