Customer reviews from hp.com
HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - Silver
Average customer rating
4.3
(681 Reviews)
Rating breakdown 681 reviews
5 Stars
426
4 Stars
127
3 Stars
57
2 Stars
22
1 Star
49
83%of customers recommend this product.
(
192 out of
230)
Customer Reviews for HP - 17-CN2123NR Intel Core i3-1215U, 12GB DDR4, 512GB SSD 17.3" HD+ Touchscreen Laptop - Silver
Posted by: Thaiger
Verified Purchase:Yes
Navigating the function for screen lighting, clarity, and colors are difficult. Set up was not plug and play. I thought it was. I had to search the web for help fine tuning or working good. Many pre-sets for connecting to the web, changing the default for apps such as gmail were not easy to locate.
Getting started with this new laptop was much more difficult and time consuming than it was my for my Slim HP with Intel COREi5. The quality of the video is better, it is faster, and easier to maneuver through settings. Not perfect but is much easier than my new laptop.
Im sure someone with more computer skills than me could improve my experience. I like the look and size of the laptop. It is great. The price was very good. Power cord could be another foot longer. Way too many ads. Hard to delete them without going through a lot of delete features. I know that's not necessarily an HP problem but all these problems could be and should be placed into an easy to read and follow instruction guide.
Getting started with this new laptop was much more difficult and time consuming than it was my for my Slim HP with Intel COREi5. The quality of the video is better, it is faster, and easier to maneuver through settings. Not perfect but is much easier than my new laptop.
Im sure someone with more computer skills than me could improve my experience. I like the look and size of the laptop. It is great. The price was very good. Power cord could be another foot longer. Way too many ads. Hard to delete them without going through a lot of delete features. I know that's not necessarily an HP problem but all these problems could be and should be placed into an easy to read and follow instruction guide.
Written by a customer while visiting hp.com
Posted by: Delc
Verified Purchase:Yes
It’s a good laptop. My only concern is how it’s a bit delayed in function. It takes longer to load than a new computer should. Other than that, it’s good
Written by a customer while visiting hp.com
Customer Rating
4
Great laptop - beware of MS account requirement!
on May 15, 2024
Posted by: Anonymous
Verified Purchase:Yes
As expected, this is a very nice laptop. Excellent screen and video camera. Quick boot-up, both cold and warm.
But the forced requirement to have a Microsoft account in order to run Windows is ridiculous, and possibly illegal. There are known work-arounds for this, but HP should have an option to run without an MS account.
But the forced requirement to have a Microsoft account in order to run Windows is ridiculous, and possibly illegal. There are known work-arounds for this, but HP should have an option to run without an MS account.
Written by a customer while visiting hp.com
Posted by: Bob GB
Verified Purchase:Yes
Three weeks after purchasing it it it died, wouldn't boot, and said it had no operating system.
Written by a customer while visiting hp.com
Posted by: Sower2Sow
from NM
Verified Purchase:Yes
Negatives:
No internal sd card reader
Power button is hard to find and awkward + easy to bump
No split mouse buttons so it's just one pad and frustratingly hard to right click
No airplane or wifi button
More difficult to print photos from right click because there's an added step to access the correct menu from a new menu
Only one ctrl button because they replaced the right, best accessed one, with ai I never wanted nor asked for
Volume and speakers aren't loud enough
No internal sd card reader
Power button is hard to find and awkward + easy to bump
No split mouse buttons so it's just one pad and frustratingly hard to right click
No airplane or wifi button
More difficult to print photos from right click because there's an added step to access the correct menu from a new menu
Only one ctrl button because they replaced the right, best accessed one, with ai I never wanted nor asked for
Volume and speakers aren't loud enough
Positive:
Larger screen is lovely especially for Bible study nights for online church
Larger screen is lovely especially for Bible study nights for online church
The specs and info for the laptops now are terrible because I wasn't aware of MANY of these issues from the limited photos and information given on the site BEFORE ordering.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from California
Verified Purchase:Yes
Solid computer. Runs as expected. Wanted a middle of the road laptop for some gaming and some productivity things. Runs the games I play pretty well at normal settings.
This is a 4star review because the only caveat with this computer is the battery life. It really isn't so bad when you're browsing the web, but when you happen to be playing a game (of any kind) as expected it drains the battery- way faster than you would expect. I'm talking about you got an hour or so until you better get it plugged in and charging. Still happy with the laptop, would like a little more life out of this battery though.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I love this computer , I was surprised how easy it was to learn the Microsoft 11
great price, I am very happy With it
great price, I am very happy With it
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Bootscutn
Verified Purchase:Yes
I love the clean lines and current software. I just wish it had more USB ports
I would recommend this to a friend!
Written by a customer while visiting hp.com