Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Freestanding Gas Range with Cooktop Flexibility - White
Average customer rating
4.2
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
89
4 Stars
30
3 Stars
18
2 Stars
1
1 Star
12
79%of customers recommend this product.
(
48 out of
61)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Freestanding Gas Range with Cooktop Flexibility - White
Customer Rating
4
Basic features, works well.
on January 30, 2026
Posted by: Doulos
[This review was collected as part of a promotion.] Came with 1 month-old new construction home. Has worked well so far.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Go to someone else but not Whirlpool
on January 31, 2026
Posted by: Harry
from Tyler, TX
[This review was collected as part of a promotion.] My builder bought this unit and it is s joke. The gas pressure is so high that you really have no option but a medium to medium high flame. The first time we used the oven the unit had some coating inside that set off 10 alarms in the house that ran for several minutes. I'm afraid to use it for the 2nd time! Buy another brand or if it must be Whirlpool, upgrade signifcantly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 2, 2026
A slight smoke or unusual smell is normal when a new oven is first used. This is due to:
Heating new internal components (elements, wiring).
New insulating materials reaching operating temperature.
Vaporization of a thin, protective oil coating applied during manufacturing.
Residual adhesives from shipping materials.
The smell is temporary and will dissipate after a few uses.
To efficiently remove manufacturing odors, do not cook food during the first use, as odors can transfer.
Procedure:
Remove All Materials: Ensure all packaging, plastic, foam, and shipping materials are out of the oven cavity.
Set Cycle: Select "Bake" mode.
Set Temperature: Set to 350°F (177°C).
Run Time: Run continuously for a minimum of 60 minutes (one hour).
Repeat: If the odor persists after cooling, repeat the 60-minute cycle one or two more times.
Wipe Down: Once fully cooled, wipe down the interior with a soft cloth dampened with plain water or a mild soap solution.
Ventilation: Open a kitchen window and/or turn on the exhaust fan (hood) to the highest setting during burn-off to accelerate odor dissipation.General Safety and Odor Elimination
The initial odor/smoke is generally not dangerous to the average person but can be irritating. Following the empty "burn-off" cycle is the most effective elimination strategy.
For sensitive individuals, maximizing ventilation is key: open windows and always use the exhaust fan during the burn-off.Odors and Smoke During Self-Cleaning
The high-temperature self-clean cycle produces heat, smoke, and odor by incinerating food soils.
Clean Sooner: Run the cycle before the oven becomes excessively soiled to reduce smoke and odors.
Ventilation is Essential: Maintain a well-ventilated kitchen during the entire self-clean cycle.
Do Not Block Vents: Proper airflow is mandatory; never obstruct oven vents.
Door Gasket: Do not clean or damage the door gasket, as it is vital for the high-temperature seal.
Prohibited Use of Aluminum Foil or Liners
CRITICAL WARNING: Never line the oven bottom with aluminum foil, foil-backed paper, or commercial oven liners.
Damage Risk: This traps heat, creates hotspots, and can cause irreparable damage (chipping, melting) to the oven finish.
Odor Risk: Trapped debris/grease can decay rapidly, causing persistent odors.
Airflow: Do not completely cover oven racks with foil, as this impedes essential airflow for even cooking.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911095.
We’re looking forward to hearing from you.
Christy T
Heating new internal components (elements, wiring).
New insulating materials reaching operating temperature.
Vaporization of a thin, protective oil coating applied during manufacturing.
Residual adhesives from shipping materials.
The smell is temporary and will dissipate after a few uses.
To efficiently remove manufacturing odors, do not cook food during the first use, as odors can transfer.
Procedure:
Remove All Materials: Ensure all packaging, plastic, foam, and shipping materials are out of the oven cavity.
Set Cycle: Select "Bake" mode.
Set Temperature: Set to 350°F (177°C).
Run Time: Run continuously for a minimum of 60 minutes (one hour).
Repeat: If the odor persists after cooling, repeat the 60-minute cycle one or two more times.
Wipe Down: Once fully cooled, wipe down the interior with a soft cloth dampened with plain water or a mild soap solution.
Ventilation: Open a kitchen window and/or turn on the exhaust fan (hood) to the highest setting during burn-off to accelerate odor dissipation.General Safety and Odor Elimination
The initial odor/smoke is generally not dangerous to the average person but can be irritating. Following the empty "burn-off" cycle is the most effective elimination strategy.
For sensitive individuals, maximizing ventilation is key: open windows and always use the exhaust fan during the burn-off.Odors and Smoke During Self-Cleaning
The high-temperature self-clean cycle produces heat, smoke, and odor by incinerating food soils.
Clean Sooner: Run the cycle before the oven becomes excessively soiled to reduce smoke and odors.
Ventilation is Essential: Maintain a well-ventilated kitchen during the entire self-clean cycle.
Do Not Block Vents: Proper airflow is mandatory; never obstruct oven vents.
Door Gasket: Do not clean or damage the door gasket, as it is vital for the high-temperature seal.
Prohibited Use of Aluminum Foil or Liners
CRITICAL WARNING: Never line the oven bottom with aluminum foil, foil-backed paper, or commercial oven liners.
Damage Risk: This traps heat, creates hotspots, and can cause irreparable damage (chipping, melting) to the oven finish.
Odor Risk: Trapped debris/grease can decay rapidly, causing persistent odors.
Airflow: Do not completely cover oven racks with foil, as this impedes essential airflow for even cooking.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911095.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
on February 5, 2026
Posted by: Lee52
[This review was collected as part of a promotion.] The quality of products that were used on the exterior of the stove are inferior. Burners discolored quickly and the stainless steel control panel was nicked when I barely touched if when replacing the cooking grate after cleaning it. Also the interior of the oven & racks also discolored easily even after careful cleaning after each use. I should not have to clean this hard after minimal use.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on February 10, 2026
Posted by: GA055
[This review was collected as part of a promotion.] The range has a poor broiler design. The broiler heating elements are not as good as the old gas burner broiler. When the oven gas comes on along with the broiler, it bakes the food, making the broiler function useless.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 13, 2026
Posted by: Irene61
[This review was collected as part of a promotion.] I got this range with my new home, and I really like it and glad I went with this gas range.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Simplicity
on February 17, 2026
Posted by: JimRob62
[This review was collected as part of a promotion.] Came with my new home, love it, simple and practical!
Written by a customer while visiting whirlpool.com