Customer reviews from whirlpool.com
Whirlpool - 30 in. Wide 4 burners 5.3 cu. ft. Freestanding Gas Range with Cooktop Flexibility - Black
Average customer rating
4.2
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
94
4 Stars
36
3 Stars
18
2 Stars
2
1 Star
12
81%of customers recommend this product.
(
55 out of
68)
Customer Reviews for Whirlpool - 30 in. Wide 4 burners 5.3 cu. ft. Freestanding Gas Range with Cooktop Flexibility - Black
Customer Rating
1
Go to someone else but not Whirlpool
on January 31, 2026
Posted by: Harry
from Tyler, TX
[This review was collected as part of a promotion.] My builder bought this unit and it is s joke. The gas pressure is so high that you really have no option but a medium to medium high flame. The first time we used the oven the unit had some coating inside that set off 10 alarms in the house that ran for several minutes. I'm afraid to use it for the 2nd time! Buy another brand or if it must be Whirlpool, upgrade signifcantly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 2, 2026
A slight smoke or unusual smell is normal when a new oven is first used. This is due to:
Heating new internal components (elements, wiring).
New insulating materials reaching operating temperature.
Vaporization of a thin, protective oil coating applied during manufacturing.
Residual adhesives from shipping materials.
The smell is temporary and will dissipate after a few uses.
To efficiently remove manufacturing odors, do not cook food during the first use, as odors can transfer.
Procedure:
Remove All Materials: Ensure all packaging, plastic, foam, and shipping materials are out of the oven cavity.
Set Cycle: Select "Bake" mode.
Set Temperature: Set to 350°F (177°C).
Run Time: Run continuously for a minimum of 60 minutes (one hour).
Repeat: If the odor persists after cooling, repeat the 60-minute cycle one or two more times.
Wipe Down: Once fully cooled, wipe down the interior with a soft cloth dampened with plain water or a mild soap solution.
Ventilation: Open a kitchen window and/or turn on the exhaust fan (hood) to the highest setting during burn-off to accelerate odor dissipation.General Safety and Odor Elimination
The initial odor/smoke is generally not dangerous to the average person but can be irritating. Following the empty "burn-off" cycle is the most effective elimination strategy.
For sensitive individuals, maximizing ventilation is key: open windows and always use the exhaust fan during the burn-off.Odors and Smoke During Self-Cleaning
The high-temperature self-clean cycle produces heat, smoke, and odor by incinerating food soils.
Clean Sooner: Run the cycle before the oven becomes excessively soiled to reduce smoke and odors.
Ventilation is Essential: Maintain a well-ventilated kitchen during the entire self-clean cycle.
Do Not Block Vents: Proper airflow is mandatory; never obstruct oven vents.
Door Gasket: Do not clean or damage the door gasket, as it is vital for the high-temperature seal.
Prohibited Use of Aluminum Foil or Liners
CRITICAL WARNING: Never line the oven bottom with aluminum foil, foil-backed paper, or commercial oven liners.
Damage Risk: This traps heat, creates hotspots, and can cause irreparable damage (chipping, melting) to the oven finish.
Odor Risk: Trapped debris/grease can decay rapidly, causing persistent odors.
Airflow: Do not completely cover oven racks with foil, as this impedes essential airflow for even cooking.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911095.
We’re looking forward to hearing from you.
Christy T
Heating new internal components (elements, wiring).
New insulating materials reaching operating temperature.
Vaporization of a thin, protective oil coating applied during manufacturing.
Residual adhesives from shipping materials.
The smell is temporary and will dissipate after a few uses.
To efficiently remove manufacturing odors, do not cook food during the first use, as odors can transfer.
Procedure:
Remove All Materials: Ensure all packaging, plastic, foam, and shipping materials are out of the oven cavity.
Set Cycle: Select "Bake" mode.
Set Temperature: Set to 350°F (177°C).
Run Time: Run continuously for a minimum of 60 minutes (one hour).
Repeat: If the odor persists after cooling, repeat the 60-minute cycle one or two more times.
Wipe Down: Once fully cooled, wipe down the interior with a soft cloth dampened with plain water or a mild soap solution.
Ventilation: Open a kitchen window and/or turn on the exhaust fan (hood) to the highest setting during burn-off to accelerate odor dissipation.General Safety and Odor Elimination
The initial odor/smoke is generally not dangerous to the average person but can be irritating. Following the empty "burn-off" cycle is the most effective elimination strategy.
For sensitive individuals, maximizing ventilation is key: open windows and always use the exhaust fan during the burn-off.Odors and Smoke During Self-Cleaning
The high-temperature self-clean cycle produces heat, smoke, and odor by incinerating food soils.
Clean Sooner: Run the cycle before the oven becomes excessively soiled to reduce smoke and odors.
Ventilation is Essential: Maintain a well-ventilated kitchen during the entire self-clean cycle.
Do Not Block Vents: Proper airflow is mandatory; never obstruct oven vents.
Door Gasket: Do not clean or damage the door gasket, as it is vital for the high-temperature seal.
Prohibited Use of Aluminum Foil or Liners
CRITICAL WARNING: Never line the oven bottom with aluminum foil, foil-backed paper, or commercial oven liners.
Damage Risk: This traps heat, creates hotspots, and can cause irreparable damage (chipping, melting) to the oven finish.
Odor Risk: Trapped debris/grease can decay rapidly, causing persistent odors.
Airflow: Do not completely cover oven racks with foil, as this impedes essential airflow for even cooking.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911095.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Basic features, works well.
on January 30, 2026
Posted by: Doulos
[This review was collected as part of a promotion.] Came with 1 month-old new construction home. Has worked well so far.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on January 7, 2026
Posted by: Mgettle14
[This review was collected as part of a promotion.] This came with mobile home purchased, so far well pleased!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great starter range!
on January 5, 2026
Posted by: Nick67
[This review was collected as part of a promotion.] Extremely happy with the stove! It is extremely easy to use and very easy to clean after use. It’s a great looking Range. The oven does lack some features, but for what it is, it does get the job done!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed
on January 2, 2026
Posted by: Chris
[This review was collected as part of a promotion.] I have had the range for a month and it is still not working. So far, two visits by a licensed technician referred by Whirlpool and parts have been installed both times and it still is not functioning properly. The gas range will not maintain temperature, once it has been pre-heated. The gas range will not re-light to maintain temperature
L.
L.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Gas Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case # 89418
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Range/Oven
on December 29, 2025
Posted by: jq59
[This review was collected as part of a promotion.] Enjoying using the new range and over. Would recommend it to friends.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on December 19, 2025
Posted by: none
from Queens, NY
[This review was collected as part of a promotion.] I am disappointed in the arrangement of the power eyes and simmer eye. None of the power eyes reduces the amount of flame for ordinary cooking. You must use the simmer burner to keep food from over cooking.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Oven doesn't ignite
on December 4, 2025
Posted by: Raja
[This review was collected as part of a promotion.] Oven doesn't turn on 9 times out of 10, it isn't even a month old.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 8, 2025
Hello,
We value your time and would like to look into the concerns with your Gas Range. Please see the following troubleshooting.
1. Oven Door and Safety Interlocks
Check: Is the oven door fully closed and latched?
Ensure the door is completely closed and sealed. Safety mechanisms deactivate heat/gas if the door is ajar (e.g., during broiling). Check the door gasket.
2. Obstructions on the Oven Bottom
Check: Is the oven floor covered with foil or a liner?
Remove all liners or foil. This can disrupt air/gas flow or interfere with temperature sensors/elements, causing failure to heat.
3. Interference from Storage/Broiler Drawer
Check: Are items in the drawer interfering with internal components (gas lines, wiring, igniter assembly)?
Empty the drawer completely. Inspect to ensure no items are obstructing or damaging internal gas or electrical parts.
4. The Oven-Specific Gas Shut-Off Valve (Gas Models Only)
Check: Is the oven-specific shut-off lever on the gas Pressure Regulator in the "ON" position?
Locate the regulator (often at the back/bottom) and ensure the small lever dedicated to the oven gas line is securely ON. This valve is separate from the main supply and can stop gas flow only to the oven.
5. Main Gas Supply Verification (Gas Models Only)
Check: Is the main range gas valve fully open? Has air entered the line?
Confirm the main supply valve (behind the range) is fully ON. If recently moved, light a surface burner for a minute to purge air, then re-test the oven. Consult Installation Instructions.
6. Electrical Power and Grounding
Check: Is the unit securely plugged into a grounded, functional outlet?
Ensure the cord is firmly plugged into a 120V AC, three-prong grounded outlet. Do not use adapters or extension cords; proper grounding is essential for igniter function (no click means no proper spark/heat). Test the outlet with a small appliance. If the outlet is faulty or ungrounded, contact an electrician.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 858162
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Gas Range. Please see the following troubleshooting.
1. Oven Door and Safety Interlocks
Check: Is the oven door fully closed and latched?
Ensure the door is completely closed and sealed. Safety mechanisms deactivate heat/gas if the door is ajar (e.g., during broiling). Check the door gasket.
2. Obstructions on the Oven Bottom
Check: Is the oven floor covered with foil or a liner?
Remove all liners or foil. This can disrupt air/gas flow or interfere with temperature sensors/elements, causing failure to heat.
3. Interference from Storage/Broiler Drawer
Check: Are items in the drawer interfering with internal components (gas lines, wiring, igniter assembly)?
Empty the drawer completely. Inspect to ensure no items are obstructing or damaging internal gas or electrical parts.
4. The Oven-Specific Gas Shut-Off Valve (Gas Models Only)
Check: Is the oven-specific shut-off lever on the gas Pressure Regulator in the "ON" position?
Locate the regulator (often at the back/bottom) and ensure the small lever dedicated to the oven gas line is securely ON. This valve is separate from the main supply and can stop gas flow only to the oven.
5. Main Gas Supply Verification (Gas Models Only)
Check: Is the main range gas valve fully open? Has air entered the line?
Confirm the main supply valve (behind the range) is fully ON. If recently moved, light a surface burner for a minute to purge air, then re-test the oven. Consult Installation Instructions.
6. Electrical Power and Grounding
Check: Is the unit securely plugged into a grounded, functional outlet?
Ensure the cord is firmly plugged into a 120V AC, three-prong grounded outlet. Do not use adapters or extension cords; proper grounding is essential for igniter function (no click means no proper spark/heat). Test the outlet with a small appliance. If the outlet is faulty or ungrounded, contact an electrician.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 858162
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com