Customer reviews from Samsung US
Samsung - 75” Class DU8000 Series Crystal UHD Smart Tizen TV
Average customer rating
4.5
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
24
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
2
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Samsung - 75” Class DU8000 Series Crystal UHD Smart Tizen TV
Customer Rating
3
Light bleed
on March 21, 2024
Posted by: Dimps
The TV is pretty good, but the light bleed is crazy!
Response from Samsung USBy Samsung Advisor, March 22, 2024
Hi Dimps,
Thank you for purchasing the new Samsung DU8000 TV and for providing us with feedback on the picture quality. I have a few troubleshooting steps for you to try that may resolve any image issues you are seeing.
First, let's run a picture test to ensure it is not a connected device or app you are using that is causing the issue. Go to Home> Left directional button> Settings> Support> Device Care> Self Diagnosis> Picture Test.
Next, there are several picture settings available, allowing you to adjust the image, including Picture Mode, Contrast, Brightness, and Sharpness settings. Go to Settings> All Settings> Picture.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for purchasing the new Samsung DU8000 TV and for providing us with feedback on the picture quality. I have a few troubleshooting steps for you to try that may resolve any image issues you are seeing.
First, let's run a picture test to ensure it is not a connected device or app you are using that is causing the issue. Go to Home> Left directional button> Settings> Support> Device Care> Self Diagnosis> Picture Test.
Next, there are several picture settings available, allowing you to adjust the image, including Picture Mode, Contrast, Brightness, and Sharpness settings. Go to Settings> All Settings> Picture.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Mystery line
on March 24, 2024
Posted by: Morgan
from Idyllwild CA
Had to return after 24hrs. There is this thin colored line that appears down along the right side of the screen . Nice picture but the line is annoying.
Design
5
Response from Samsung USBy Samsung Advisor, March 25, 2024
Hi Morgan,
Thank you for choosing Samsung and for providing us with feedback on your experience with the new DU8000 TV. We appreciate your patience in having to deal with the hassle of returning your new TV.
Please know that we are here and always happy to help you troubleshoot any issues you may encounter.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
Thank you for choosing Samsung and for providing us with feedback on your experience with the new DU8000 TV. We appreciate your patience in having to deal with the hassle of returning your new TV.
Please know that we are here and always happy to help you troubleshoot any issues you may encounter.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Still waiting for my parts
on April 22, 2024
Posted by: Silvan
[This review was collected as part of a promotion.] Tv came with issues and still waiting for my parts to arrive
Value
1
Response from Samsung USBy Samsung Advisor, April 22, 2024
Hi Silvan,
Thank you for choosing Samsung and for your patience in having to wait for service on your new DU8000 TV.
Should you have any questions about your service appointment, please call Samsung Customer Support. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for choosing Samsung and for your patience in having to wait for service on your new DU8000 TV.
Should you have any questions about your service appointment, please call Samsung Customer Support. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Team Samsung
on March 31, 2024
Posted by: Samsungtv
[This review was collected as part of a promotion.] Samsung TV sets a new standard for home entertainment. With its stunning picture quality, intuitive interface, and stylish design, it's a must-have for anyone looking to elevate their viewing experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappoint
on April 24, 2024
Posted by: Greyed A
from Texas
The picture started flickering and changing color after 1 HOUR of use.
No, I would not recommend this to a friend.
Performance
1
(click to see the video)
Response from Samsung USBy Samsung Advisor, April 25, 2024
Hi Greyed A,
Thank you for your purchase and for the video of the image issues you are having with your new DU8000 TV. I have put a few troubleshooting steps for you to try before calling Customer Support for a warranty appointment.
First, if you have any cables connected to your TV, please double-check that they are securely inserted.
Next, there are energy efficiency features designed to reduce power consumption that may be causing the flickering. Go to Settings > All Settings> General > Power and Energy Saving > and adjust the Brightness Optimization, Brightness Reduction, and Motion Lighting.
Finally, I recommend running a picture test to ensure it is the TV, not the program source. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for your purchase and for the video of the image issues you are having with your new DU8000 TV. I have put a few troubleshooting steps for you to try before calling Customer Support for a warranty appointment.
First, if you have any cables connected to your TV, please double-check that they are securely inserted.
Next, there are energy efficiency features designed to reduce power consumption that may be causing the flickering. Go to Settings > All Settings> General > Power and Energy Saving > and adjust the Brightness Optimization, Brightness Reduction, and Motion Lighting.
Finally, I recommend running a picture test to ensure it is the TV, not the program source. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
It's the best
on March 29, 2024
Posted by: StratosphereAviationInc
[This review was collected as part of a promotion.] Wonderful One of the best tvs ever invented.I'm very happy with it.And I only want to make sure it gets upgraded to the proper software to make it a better television.I am willing to invest a little bit more even though at all you know, I don't have a lot of time to really watch.It was very expensive t v.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung du8000 great tv
on April 22, 2024
Posted by: Tots85
[This review was collected as part of a promotion.] Great tv . Just few things that need fixing. The edge lit screen makes some white fading in . Processor is fast and gaming hub is awesome! Sound is great may want a soundbar to sync with tv.
Value
5
Response from Samsung USBy Samsung Advisor, April 22, 2024
Hi Tots85,
It's great to hear you are enjoying your new DU8000 TV and taking advantage of it's features such as Samsung Gaming Hub!
Please know there are many settings available on your TV that allow you to adjust your screen to fit what you are watching.
You can go to Home > Settings > All Settings> Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more. Or use our preset picture modes to easily change the settings. Go to Settings > All Settings> Picture > Picture Mode.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
It's great to hear you are enjoying your new DU8000 TV and taking advantage of it's features such as Samsung Gaming Hub!
Please know there are many settings available on your TV that allow you to adjust your screen to fit what you are watching.
You can go to Home > Settings > All Settings> Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more. Or use our preset picture modes to easily change the settings. Go to Settings > All Settings> Picture > Picture Mode.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Video games and movies
on April 22, 2024
Posted by: Diegorockstar
[This review was collected as part of a promotion.] This tv is the best one I have so far, when playing video games or watching movies it looks amazing.
Value
5
Written by a customer while visiting Samsung US