Customer reviews from lg.com
LG - 36" Built-In Electric Induction Smart Cooktop with 5 Elements and UltraHeat 5.0kW Element - Black Ceramic
Average customer rating
4.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
3
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for LG - 36" Built-In Electric Induction Smart Cooktop with 5 Elements and UltraHeat 5.0kW Element - Black Ceramic
Customer Rating
5
Looks great. Heats up fast.
on December 21, 2024
Posted by: Ernesto S
[This review was collected as part of a promotion.] We bought this cooktop before the holidays … we love it!!! It looks great and it is very easy to use. The LG ThinQ interface is very useful. The app was easy to configure. The induction cooktop heats up the food quickly as advertised. We had to buy some new cooking pans but it is worth it. It has been a few weeks only since we bought the cooktop but so far it is great.
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, January 23, 2026
Hi Ernesto, thank you for sharing your experience with the CBIH3617BE. It’s great to hear the cooktop has been such a strong addition to your kitchen. The sleek design, fast‑heating UltraHeat™ element, and easy‑to‑use ThinQ features really make everyday cooking more enjoyable, and it’s wonderful to know setup was smooth and the performance is living up to expectations. New induction‑ready pans are definitely a worthwhile upgrade for the speed and precision you’re getting.
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Exceptional control and power
on November 4, 2024
Posted by: Denny234
Bought to replace an old coil electric. Easy to install. The controls are easy enough and gives lots of control. Heats fast even on the smaller burner. About the only con would be nice to have a universal "off" to have all burners turned off or at least an easy off rather than hitting the burner id then 0.
Response from lg.comBy LG, March 3, 2026
Hello, Denny! We’re glad to hear your LG cooktop has been such a smooth upgrade from your old coil unit. It’s great knowing the LG unit was easy to install, heats quickly, and gives you the level of control you were looking for. Your idea about a universal “off” is a thoughtful one—feedback like this helps highlight features customers would enjoy in future designs! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Very good stovetop with a few caveats
on December 10, 2024
Posted by: DLi1
[This review was collected as part of a promotion.] Very responsive heating. Boost mode really does heat up a pot of water extremely fast. Cheap, thin stainless steel pot did not work on it, but the system warned and refused to heat so at least there's that. Only complaint would be that trying to find where to tap during a spill-over is actually very hard and better to just lift the pot/pan off the stove.
Installation was relatively simple as long as you know what you are doing on electrical - always get an electrician to sign off or do it if you're unsure.
Installation was relatively simple as long as you know what you are doing on electrical - always get an electrician to sign off or do it if you're unsure.
Response from lg.comBy ^Rich, LG Digital Care Team, February 6, 2026
Hey there, thank you for taking the time to share your experience with the 36 Inch Smart Induction Cooktop with UltraHeat 5.0kW Element, model CBIH3617BE. We appreciate hearing how well the heating performance and Boost mode are working for you.
It’s great to know the cooktop is delivering fast, responsive heat and that the safety detection helped with incompatible cookware. For spill‑overs, we understand it can help to lift the pan briefly and use the center power icon as a reference point when tapping the controls. This model’s touch surface is designed to stay responsive even during light moisture, but wiping the area quickly can also improve accuracy. You can review more details here:
https://www.lg.com/us/cooking-appliances/lg-cbih3617be-electric-cooktop
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
It’s great to know the cooktop is delivering fast, responsive heat and that the safety detection helped with incompatible cookware. For spill‑overs, we understand it can help to lift the pan briefly and use the center power icon as a reference point when tapping the controls. This model’s touch surface is designed to stay responsive even during light moisture, but wiping the area quickly can also improve accuracy. You can review more details here:
https://www.lg.com/us/cooking-appliances/lg-cbih3617be-electric-cooktop
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
3
Large element is useless
on July 31, 2025
Posted by: Lampie
Love the induction. I had to buy new cookware, but I needed it so ... Here's the big problem. Do you see the large element in the center, with a small element inside it? It has never come on. I have large stock pots, and a 12" Hexclad pan, but they only get the small element, and a serious hot spot in the center. Apparently, you need a 14" or larger skillet to activate the large element. I don't know anybody with a 14" skillet. There are sensors inside the element that don't think a 12" Hexclad skillet is big enough. The other problem (a smaller one) is the controls. You have to hold your finger on the sensors for a period of time to get them to react, and it's annoying. All except the power button that turns the cooktop on and off. Just slide a pan across it, and it will turn off every burner, and power down the controler
Quality
5
Features
2
Value
3
Response from lg.comBy LG Digital Care Team, August 4, 2025
Hey Lampie. We're glad you love the induction technology, but we're concerned about the experience you've described. We hear you on the issues with the large element not activating and the sensitive touch controls. Your feedback is valuable for our design teams. We want to personally look into your case, so please send us a direct message to @LGUSSupport with your cooktop's model and serial number. In the meantime, you might find this link helpful: https://shorturl.at/NKiya. We'll be here ready to help. ^ Diego
Response from lg.comBy LG Digital Care Team - Diego, August 3, 2025
Hey Lampie. We appreciate you sharing your experience with your new cooktop. While we're glad you love the induction technology, we are concerned to hear about the issues with the large element not activating and the touch controls. We hear you, and your feedback is incredibly valuable for our design teams. We'd like to personally look into your case. Please send us a direct message to @LGUSSupport with your cooktop's model and serial number. We're committed to your satisfaction and are here to help. ^ Diego
Written by a customer while visiting lg.com