Customer reviews from lg.com
LG - Counter-Depth MAX 25.5 Cu. Ft. 4-Door French Door Smart Refrigerator with Full-Convert Drawer - Stainless Steel
Average customer rating
3.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for LG - Counter-Depth MAX 25.5 Cu. Ft. 4-Door French Door Smart Refrigerator with Full-Convert Drawer - Stainless Steel
Customer Rating
3
Nice model
on December 7, 2024
Posted by: SirBacon
from NY
[This review was collected as part of a promotion.] I really like this model. The middle drawer being able to be a fridge is exactly what I want. The overall finish is good and it overall feeds solid.
One problem though. One door hinge arrived improperly installed. This causes the doors to be uneven and hard to align.
Quality
3
Features
5
Value
5
Response from lg.comBy true, LG Digital Care Team, December 11, 2024
Hey there! Thank you for sharing your thoughts. It's true that some details about daily use can become clearer once you’ve had time with the appliance in your home. For example, ensuring a snug fit with a slide-in stove can sometimes require a filler kit, depending on the installation space. We’d love to help address any concerns, like tips for keeping the stove surface clean or managing dial sensitivity, to ensure you’re getting the most out of your stove. Feel free to reach out on social media @LGUSSupport if you have any questions or need advice—our team is here to help! ^ Diego
Response from lg.comBy LG Digital Care Team, December 11, 2024
Hey there! We appreciate you letting us know about the door hinge for your LG refrigerator. This link (https://tinyurl.com/25c28gxy) offers tips to help with uneven doors. So we can make sure that you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
3
Good but doors don’t close automatically
on January 7, 2025
Posted by: Rusty Shack
from Maryland
[This review was collected as part of a promotion.] I like the size and look but the left side door doesn’t automatically close if the right side is already closed. It comes very close to working but gets hung up with about an inch to go. The right door operates properly.
Pros: Quality
Quality
3
Features
4
Value
4
Response from lg.comBy LG, January 22, 2025
Hi, Rusty. Thank you for sharing your experience with us. We’re glad you like the size and look of your LG Refrigerator (LF26C8210S) model, but we understand the issue with the left side door not closing automatically when the right side is already closed. We strive to provide top-notch products and ensure a smooth experience.
This could be due to misalignment or an obstruction preventing the door from fully closing. We recommend checking if the hinges or the door seal may need a slight adjustment. You can gently pull the door outward and realign it to ensure it closes properly. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488. If the issue persists, please feel free to reach out to us for further assistance.
Please send us a private message on social media @LGUSSupport, and our team will be happy to help resolve the issue. We appreciate your patience. ^Juvy
This could be due to misalignment or an obstruction preventing the door from fully closing. We recommend checking if the hinges or the door seal may need a slight adjustment. You can gently pull the door outward and realign it to ensure it closes properly. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488. If the issue persists, please feel free to reach out to us for further assistance.
Please send us a private message on social media @LGUSSupport, and our team will be happy to help resolve the issue. We appreciate your patience. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Love this fridge!
on February 13, 2025
Posted by: DolphinMom
My family and I love this refrigerator! We’ve had it for about 6mo now, and since it’s time to replace the water filter, I wanted to also leave a review. The ice plus (extra ice) feature comes in handy when we need a lot of ice for a part, etc. For now, we are using the convertible drawer for cold cuts, cheese, and snacks, but I like the option to make it a freezer if we need it.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, February 13, 2025
Hey there. We're thrilled to hear that you and your family are loving your LG fridge! The Ice Plus feature is definitely a party MVP, and we're glad it's keeping up with your ice needs! ❄️ The convertible drawer is all about flexibility. Since it's time to replace your water filter, we recommend the LG LT1000P; check it out here: https://shorturl.at/YDGfQ. For more questions, private message us on social media @LGUSSupport. Thanks for being part of the LG family! 💙 #LifeisGood
Written by a customer while visiting lg.com