Response from ATT.comBy -Eli, AT&T CARE, November 3, 2025
Thank you for your feedback, Erin! We appreciate you sharing your experience with the Apple Watch Series 11. While the latest features and design upgrades are exciting, we understand how important battery life is for staying connected and on the go.
If you’d like to get the most out of your watch’s battery, consider adjusting settings like screen brightness, background app refresh, and workout tracking when not in use. Software updates can also help optimize performance, so keeping your device up to date is always a good idea.
Thank you for choosing AT&T and letting us know your thoughts. If you have any questions or need tips on maximizing your Apple Watch experience, we’re always here to help!
Response from ATT.comBy -Eli, AT&T CARE, December 23, 2025
Hey there! Thank you for your feedback and sharing your experience with us. We're sorry to hear that the band on your Apple Watch Series 11 is not staying together as expected. Please feel free to reach out to us where we can find ways to help you with the band, we want to make sure you have an excellent experience with your watch.
Here are few steps you can follow and see if it helps with the band:
1.Ensure the band is properly aligned and clicked into place
2.Check for any debris or obstructions in the band connections.
3.If the problem persists, you may want to consider contacting Apple Support or visiting an Apple Store for a replacement band or further assistance.
We appreciate your patience and hope this helps resolve the issue. If you need further guidance, please don’t hesitate to reach out.
The wrist band is awful. It gets snagged on everything including my hair. I like the actual watch, but there needs to be serious improvements to the band.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, January 19, 2026
Thank you for sharing your feedback and thoughts on the Apple Watch Series 11. We’re sorry to hear that the watch band has been snagging items. We take product concerns seriously and want to help. We are here to help explore options for alternative band that better suits your needs. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you for choosing AT&T.