When ordering this watch I checked out size info and it said for medium to small wrist. Well it should have said for small wrists only. Now I have a watch that looks way too small for my wrist and I’m stuck with it. Next time I’ll go to the local store instead of ordering from the website, so much for convenience.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, July 6, 2026
Thank you for sharing your experience with us, Rob. We’re really sorry to hear that the size information felt misleading when you ordered your Apple Watch Series 11. Finding out the watch looks too small after relying on the sizing guide is understandably frustrating, and we know that’s not the convenient online experience you were expecting.
We appreciate you letting us know what happened, feedback like yours helps us improve how we present product details so customers can feel confident in their choices.
If you’d like us to take a closer look at your order or explore possible options to return it for a larger more suitable size, please reach out to us at 800‑331‑0500 (or dial 611 from your AT&T phone) and we’ll be ready to help.
For a faster resolution and response, feel free to DM us on socials - X, Instagram, or Facebook so we can investigate and ensure you receive a resolution promptly: • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T
I switched from aluminum to titanium, as my watches are not gently used. So far I am very pleased with the titanium’s quality and the performance of the new watch. This watch gets my approval! The bad is my favorite yet.