Customer reviews from thermacell.com
Thermacell - Patio Shield - Citrus
Average customer rating
4.1
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
247
4 Stars
32
3 Stars
20
2 Stars
8
1 Star
61
74%of customers recommend this product.
(
209 out of
282)
Customer Reviews for Thermacell - Patio Shield - Citrus
Customer Rating
5
Works great trust in this product
on June 7, 2023
Posted by: Lbarkley1969
from Casselberry Florida
This works better than I thought and further than it says. I highly recommend it for ur patios I will be buying refills for it for sure
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Hard to light/won't stay lit
on June 18, 2023
Posted by: Scooter1956
from Duchesne, Utah
I bought this product to use on my patio. I thought it looked nice, pleasing color and shape, unobtrusive, and not messy. After unpacking, I read through the instructions and thought, seems easy to use. Screwed in the fuel canister, turned it on, clicked 3 times and nothing. I tried again, nothing. Turned it off, waited a bit then tried again. Clicked what seemed like forever and finally I saw a glow in the sight glass. After about 3 minutes I noticed there was no glow. Started over trying to get it to light. It finally did and we used it for 30 min or so. It did keep Mosquitos away for that time.
When we were done, I shut it off but didn't remove the fuel canister. A couple day later, I tried to light it again and couldn't get it to work. I checked and the fuel was empty.
I am very disappointed in this product and would not recommend it. My advice, get something that is rechargeable/battery operated.
When we were done, I shut it off but didn't remove the fuel canister. A couple day later, I tried to light it again and couldn't get it to work. I checked and the fuel was empty.
I am very disappointed in this product and would not recommend it. My advice, get something that is rechargeable/battery operated.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service , June 22, 2023
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you
Written by a customer while visiting thermacell.com
Customer Rating
5
It Really Works!!!!!!
on June 28, 2023
Posted by: Arundel
from Thunder Bay,ON Canada
I am camping in a Provincial park in Canada for 5 months. I have allergies to scents and didn’t want to put nasty chemicals like deet on my skin,so I suffered the mosquitos from May to the 2nd week in June. The mosquitos became more ravenous and seemed to get bigger in size, so I not a got a Thermacell. I can now bbq, relax, eat and drink outside without constantly swatting the mosquitos. It starting working within 5 minutes of starting it and there was not one mosquito on my patio.
I love this thing and I tell everyone about it. In Northwestern Ontario, Canada our summers are short so thank you for making my time outside much more enjoyable.
I love this thing and I tell everyone about it. In Northwestern Ontario, Canada our summers are short so thank you for making my time outside much more enjoyable.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Zero Stars
on June 29, 2023
Posted by: DissatisfiedCountryKid
from Saskatchewan
Puchased this 3 days ago. Had a very hard time igniting. Changed the cartridge and still issues. Finally lit it, went out. On my 3rd attempt, it stayed lit for 30 min. Had to restart the whole process again. Total waste of money.
Response from thermacell.comBy Customer Service , July 5, 2023
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Unbelievable how good it is!!
on June 30, 2023
Posted by: Skeeters
from Amarillo Texas
This works so well that I sit it on my covered fire pit, after a few minutes skeeters that are hiding under the edge of the pit start leaving. Never even land on me - they just leave!! If you don’t have one — buy two!!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
4
Terrible repellent
on July 2, 2023
Posted by: Ryant012
from Michigan
It promised 15ft repelled. it doesn’t repelled well when it is nighttime. It works well when it is afternoon and before.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Love this product
on July 17, 2023
Posted by: LovenKC
from Missouri
I love both patio shield Thermacell product, I have not been bit since I bought it, however the repellent pads do not last 4 hours. I get maybe an hour to an hour and a half out of them.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
So easy!
on July 17, 2023
Posted by: Alliekat22
from Wausau, Wisconsin
I just received it and it is so easy to set up, use, and it’s so portable, I’m going to use it for cooking out, backyard swimming and family time, and for sure bring it camping!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com