Customer reviews from thermacell.com
Thermacell - Patio Shield - Citrus
Average customer rating
4.1
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
247
4 Stars
32
3 Stars
20
2 Stars
8
1 Star
61
74%of customers recommend this product.
(
209 out of
282)
Customer Reviews for Thermacell - Patio Shield - Citrus
Customer Rating
3
Like! Bought 2 one Broken!
on October 14, 2020
Posted by: Teacher
from Dfw
Bought 2 of these. One works great! Other one never did work! The on button was broken. Unable to return.
Written by a customer while visiting thermacell.com
Customer Rating
5
This really works on mosquitos
on October 17, 2020
Posted by: Opusdei1988
from Oklahoma City, OK
I've running 2 of these on my deck the last two months. You can see them flying around but never bite us. Before Thermacell, we were messing cintronella candles, mosquito repellant and tiki torches that never really helped! Thanks Thermacell!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Didn’t work
on December 13, 2020
Posted by: Upsdrew
from River Ranch RV Resort
We have an RV that we keep at an RV Resort which I could never enjoy in the evening because mosquitoes love me. I bought 2 of these hoping that I would be able to sit out with my wife in the evening. No such luck. I still got chewed up.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, January 4, 2021
We thank you for your feedback and take matters like this seriously. Thermacell stands by our products with a 100% satisfaction guarantee. Contact Thermacell directly and we can help you out.
Written by a customer while visiting thermacell.com
Posted by: McCall
Verified Purchase:Yes
I was so impressed with the device that my friend brought over to my garden. The mosquitoes did not show up, subsequently I purchased my own.
Written by a customer while visiting thermacell.com
Posted by: nomos
Verified Purchase:Yes
Love this product! Living in mosquito infested Maryland, this repeller is a lifesaver that allows us to use our porch. Thanks Thermacell!!!!
Written by a customer while visiting thermacell.com
Customer Rating
2
Quits lighting after about 50 times
on April 18, 2021
Posted by: Donna9
from Rose Hill, NC
It worked for a while, then it seemed the fighting mechanism just wore out. I have 2 and both did the same thing within 5 lights.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, April 19, 2021
We thank you for your feedback and take matters like this seriously. Thermacell stands by our products with a 100% satisfaction guarantee. Contact Thermacell directly at customerservice@thermacell.net and we can help you out.
Written by a customer while visiting thermacell.com
Customer Rating
3
How does igniter work
on May 21, 2021
Posted by: Mitch
from Elkview, WV
Does the igniter run off batteries? I’ve seen lots of comments about the igniter failing to work after many uses. Can you explain how the igniter functions?
Written by a customer while visiting thermacell.com
Customer Rating
1
Didn’t last
on June 4, 2021
Posted by: TRoe
from Holden Beach, NC
Cartridge only lasted about 3 hours…was supposed to last for 12 hours. Definitely will not buy again.
Response from thermacell.comBy Customer Service, June 7, 2021
The cartridge should last up to 12 hrs. Sometimes, consumers forget to twist the repeller into the off position and it can use up your fuel.
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com