Customer reviews from thermacell.com
Thermacell - Patio Shield - Citrus
Average customer rating
4.1
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
247
4 Stars
32
3 Stars
20
2 Stars
8
1 Star
61
74%of customers recommend this product.
(
209 out of
282)
Customer Reviews for Thermacell - Patio Shield - Citrus
Posted by: Doreen
from New Jersey
Verified Purchase:Yes
Excellent product. Worked as promised. Order additional cartridges however not happy that they will not arrive for another month. What's the use?
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Panache
Verified Purchase:Yes
They WORK! It’s such a good product we’ve been purchasing for gifts.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Horrible... waste of money
on July 13, 2020
Posted by: Goatmom
from Marshfield, WI
I purchased the Thermacell Patio Shield Mosquito Repeller from my local Fleet Farm store.... biggest waste of money ever! I bought it on the 4th of July in hopes to watch the fireworks without the horrible mosquitos! WRONG!!
Biggest waste of my $25
Biggest waste of my $25
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 13, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Bugged
from Clinton Township, MI
Verified Purchase:Yes
Had no noticeable effect. Tried using at our suburban home on the backyard patio as well as the front yard porch. Each time, started at least 30 minutes before any mosquitos were typically noticed. Regrettably, they arrived like clockwork, unaffected, and in swarms.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 13, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Difficulties and effectiveness seem questionable
on July 13, 2020
Posted by: David J
from detroit, mi
Verified Purchase:Yes
I experienced difficulties in igniting the device and found that the fuel cartridge became depleted before even using the third slide in plate.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 14, 2020
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Compact
on July 14, 2020
Posted by: Less bites
from Pennsylvania
It works. I purchased the unit from large sporting goods store. The unit was using to much butane. I contact thermacell the customer service was excellent. In a few days a new unit was sent and refills. I am customer now for life a new customer. Thanks again it works no bites. Great experience thanks again. Paw
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
GARBAGE
on July 14, 2020
Posted by: Stano
from Utah
I purchased this, the MR450 and 120 hour refill package. Can't get either one to ignite and the distributor will not let me return them.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 14, 2020
Sorry that your Thermacell repeller is not working. Have you checked to see if your device is heating or if the mat needs to be replaced? Mats should have a bit of blue color left/ A good indicator that your device is on and heating up is seeing the orange glow in the view window that can be found at the top of your repeller. If you are still having trouble, contact us directly and we will help you out.
Written by a customer while visiting thermacell.com
Posted by: hammocktime35
from Left Coast
Verified Purchase:Yes
Crazy how well these devices work. Bought this one for my parent's deck; I have three other versions that all have their place at the ranch, on the deck, or in the pack.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com