Customer reviews from thermacell.com
Thermacell - Patio Shield - Forest
Average customer rating
4
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
208
4 Stars
28
3 Stars
20
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Forest
Customer Rating
5
It works!
on July 13, 2018
Posted by: cmdsierra
from Sierra Nevada, CA
We can eat out on our deck now without getting bit....great product!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Will not stay lit
on July 16, 2018
Posted by: Jeb1
from Salt Lake
I used this for about 4 weeks. When it stays lit it works but as the weeks passed it simply would not stay lit so it does not work
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S, Customer Service, July 17, 2018
Thanks for your review and we're sorry that your Patio Shield Repeller won't stay lit. Please contact us at service@thermacell.net or 1-866-753-3837. We have a 100% Satisfaction Guarantee on all Thermacell products.
Written by a customer while visiting thermacell.com
Customer Rating
5
A Must Have!
on July 18, 2018
Posted by: Susan G
from Highland, IN
I saw the patio shield advertised on sale a few months ago. I had never seen the product before, so I did some research. Despite the praising reviews, I was skeptical. Mosquitoes love me. Whenever I am outside during the summer, I inevitably get swarmed and end up with several bites that itch for days. But despite my skepticism, I decided to try the product since it was on sale. Using it for the first few times, I thought maybe we weren't having as many mosquitoes this season since we weren't getting "bugged". But then we took it to a party across from a park. Not a single mosquito bothered us the entire humid evening (until the propane ran out...oops!), then we noticed the mosquitoes immediately. I have yet to receive a bite while using this product. It definitely works and I have recommended it to anyone who will listen.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Amazing results
on July 18, 2018
Posted by: cane
A friend told me about the Thermacell when I told her I can hardly go outside in my garden anymore. I am such a mosquito magnet! I was skeptical but ordered it because I'm willing to try anything. As soon as it arrived, I set it up out on the patio and went back inside for 10-15 minutes to allow it time to create my "dome of protection". I was able to sit out on my patio for 2 hours and came in completely unbitten. It was amazing! I've used it several times since with the same result. My sister just ordered one today after I told her about my experience. She can't wait for it to arrive!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
It really works!
on July 21, 2018
Posted by: Eliza Doolittle
from North Carolina
Love it. Doesn’t stink, and keeps the mosquitoes away. so happy not to be covering myself in DEET just to sit on my deck.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Best invention yet!!
on July 22, 2018
Posted by: Kurse
from Trail bc
We’ve tried creams and oils and candles and sprays- nothing works better or is easier than this! We can finally enjoy our backyard in the evening and what’s best is I can bring it camping or to bbqs at our friends!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
actually works. amazing.
on July 24, 2018
Posted by: cori
from new jersey
100% happy with this product. Couldn't believe how well it worked.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Don't waste your money, too expensive for nothing
on July 27, 2018
Posted by: Kiki4126
from Texas
Bought for our backyard patio, does nothing to keep mosquitoes away from me at all.
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S, Customer Service, July 27, 2018
Thanks for your review and we are sorry Thermacell isn't meeting your expectations. Please know Thermacell protects millions of people worldwide from mosquitoes.
Please contact us at service@thermacell.net or 1-866-753-3837 and we'll work with you, all Thermacell products come with a 100% Satisfaction Guarantee.
Before you reach out, we would suggest trying two things:
1) Please ensure you see a small light through the view hole to ensure the device is on.
2) If your device will not turn on, please let the fuel flow for 2 minutes without pressing start. This can purge any dust or debris that may have settled inside of the device.
If this doesn't solve the problem, please contact us. We've got your back.
Please contact us at service@thermacell.net or 1-866-753-3837 and we'll work with you, all Thermacell products come with a 100% Satisfaction Guarantee.
Before you reach out, we would suggest trying two things:
1) Please ensure you see a small light through the view hole to ensure the device is on.
2) If your device will not turn on, please let the fuel flow for 2 minutes without pressing start. This can purge any dust or debris that may have settled inside of the device.
If this doesn't solve the problem, please contact us. We've got your back.
Written by a customer while visiting thermacell.com