Customer reviews from thermacell.com
Thermacell - Patio Shield - Forest
Average customer rating
4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
208
4 Stars
28
3 Stars
21
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Forest
Customer Rating
1
Garbage! Worst purchase I’ve made in a while
on July 6, 2019
Posted by: Covered in bug bites
from Layton Utah
Fairly simple it doesn’t work ! I’m covered in bug bites. And before you send me a lame message asking me to make sure it was working properly please save your breath. Light was on and the pad was brand new.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, July 8, 2019
Hello - Contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Fabulous
on July 2, 2019
Posted by: Posey
from West Virginia
I took it to Canada and the mosquitoes are wicked there. We could sit on the dock and didn’t have to swat the bugs away. Love. Hope to buy a bigger one
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
4
Love this!
on June 28, 2019
Posted by: zekebamm
from Lexington, KY
This is a wonderful product, that works great on my back porch. I only gave it four stars for two reasons: (1) The refills are a bit pricey, (2) I recently took it to the Smoky Mountains on vacation, and I believe the higher altitude caused it to be harder to start up. Once it got going it was great!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
3
Works well but runs out quicly
on June 27, 2019
Posted by: Rosie
from Michigan
The first few pads works for about 3 1/2 hours each, not the 4 hours as advertised. We bought refills. We used the first refill and it only lasted 1 1/2 hours then the pad was white.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Doesn’t work
on June 25, 2019
Posted by: Janice
from Florida
Just bought this read reviews and the thing won’t click on no glow in the viewer. What a waste and this is the second one my green one doesn’t work either double the waste of cost
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 28, 2019
Hi there! Thanks for the review. We are sorry that your Patio Shield Mosquito Repellent is not working to our quality standards, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it.
This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Written by a customer while visiting thermacell.com
Customer Rating
1
Won't stay lit
on June 25, 2019
Posted by: BobOnegative
from Oh
I bought this about 5 weeks ago and was optimistic about it based on other reviews. Unfortunately the one I have only burns for a few seconds then quits. I thought it could be a breeze blowing it out so I tried it indoors and had the same result. I really wish it worked.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 28, 2019
Hello - Sorry that your Patio Shield Mosquito Repeller isn't working to our standards! It sounds like maybe your refill might not be inserted properly. Try inserting the fuel again, turning it on, and placing it down gently. If that does not work, contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Doesn’t work as advertised
on June 23, 2019
Posted by: Mosquito bitten12
from Knoxville, Tennessee
I recently bought one of these in hopes that it would help combat the mosquitoes that seem to live my apartment patio. I decided to try it without the candles and sprays to get a good test and feel for the device. I made sure the kid was off, the gas was on tight, that I seen the orange glow and the mat was fresh and blue. I waited the suggested 15 minutes on a calm day (no wind) before walking outside. It took me about 20 minutes of being a buffet for those little blood sucking vampires before I realized that I wasted $30-$40 on this unit and the refill pads and fuel. lol
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 24, 2019
Hi there! Thanks for the review. We are sorry that your Patio Shield Mosquito Repellent is not working to our quality standards, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it.
This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Written by a customer while visiting thermacell.com
Customer Rating
1
gimmick
on June 21, 2019
Posted by: patt
from dearborn mich
this is an Insect attractor this is an Insect attractor
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com