Customer reviews from thermacell.com
Thermacell - Patio Shield - Forest
Average customer rating
4
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
208
4 Stars
28
3 Stars
20
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Forest
Posted by: Margot
from Illinois
Verified Purchase:Yes
Was up in the northwoods of WI. Was very pleased on those non-windy days. Was actually a god send to have on the boat while fishing to keep the biting flies away. Is it 100% bug free, no, but definitely a wonderful accessory.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
2
Good product, BUT
on July 7, 2020
Posted by: Tom411
from Waterford, Wi.
I bought one Green repeller and we liked it so much we bought two more. The first one came with a cap and the next 2 didn't have the cap. I thought it could have ben a packing mistake. After calling customer service I was told they don't have caps anymore . Strange because the advertisement still says cap included. They have lost a formerly happy customer. Returning the the ones without caps.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 9, 2020
Thank you for contacting us. The Patio Shield no longer comes with the cap for the repeller. Thermacell discovered the caps were causing more errors than they were intended to prevent. The caps were, trapping dust, debris, and residue which was causing the device to not work properly. In order to provide the best consumer experience and a product that works wonderfully, Thermacell decided to remove the cap from all devices as the cap was not required for the repeller to function. We hope this helps answer any questions you may have about your device.
Written by a customer while visiting thermacell.com
Posted by: Anonymous
Verified Purchase:Yes
There is a smell to the fumes. It does not work on flies. They still come. Mosquitoes did stay away after several minutes
Written by a customer while visiting thermacell.com
Customer Rating
5
Genius Invention!!!
on July 8, 2020
Posted by: Marcia
from Dorchester, Ontario, Canada
We love living beside the woods, but the mosquitoes can be brutal making it difficult to sit outside in the evenings. After getting quotes for those roll down screens for our back patio ($9,000 to $15,000... uh, no thank you!) and not wanting to install permanent screens, I found this little device and it has been a life saver!!! We turn it on (it makes no sound, no smell, no flame) and in a few minutes the mosquitoes are gone and we can comfortably sit outside. We tested it in cottage country last week and found the same result. It would be a great gift for anyone who enjoys camping because it is so small and lightweight to pack. Two thumbs up for this genius invention!!!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Doreen
from New Jersey
Verified Purchase:Yes
Excellent product. Worked as promised. Order additional cartridges however not happy that they will not arrive for another month. What's the use?
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Panache
Verified Purchase:Yes
They WORK! It’s such a good product we’ve been purchasing for gifts.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Horrible... waste of money
on July 13, 2020
Posted by: Goatmom
from Marshfield, WI
I purchased the Thermacell Patio Shield Mosquito Repeller from my local Fleet Farm store.... biggest waste of money ever! I bought it on the 4th of July in hopes to watch the fireworks without the horrible mosquitos! WRONG!!
Biggest waste of my $25
Biggest waste of my $25
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 13, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Bugged
from Clinton Township, MI
Verified Purchase:Yes
Had no noticeable effect. Tried using at our suburban home on the backyard patio as well as the front yard porch. Each time, started at least 30 minutes before any mosquitos were typically noticed. Regrettably, they arrived like clockwork, unaffected, and in swarms.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 13, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com