Customer reviews from thermacell.com
Thermacell - Patio Shield - Forest
Average customer rating
4
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
208
4 Stars
28
3 Stars
20
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Forest
Customer Rating
1
It does not work
on June 15, 2020
Posted by: Anonymous
from Homestead Fl
I bought the product a week ago on Amazon and I am disappointed .... that does not work I have tried to ask for help to change the product and I have not had any positive response
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 17, 2020
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Had such high hopes
on June 15, 2020
Posted by: Monique219
from Redwater, AB
Bought this for use in our hot tub, it made literally no difference. Waste of money 0 stars.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 17, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
3
It ok
on June 16, 2020
Posted by: Nancy45
from Laval Quebec
I got got it at. Canadian tire but there no cover is that right
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 17, 2020
We removed the caps due to customer feedback. If you would like a cap, please contact us at service@thermacell.net or 1-866-753-3837.
Written by a customer while visiting thermacell.com
Posted by: Ni Fine
from California
Verified Purchase:Yes
Love this! Mosquitos always find me, with this product, I can be outside without dealing with getting bit. I even bought a second one for our deck.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Great product
on June 16, 2020
Posted by: Palletts1
from Mars hill maine
I bought this 8 days ago from Walmart.living here in northern Maine their is no shortage of mosquitoes and patio shield rep
I have taken back my patio am planning on buying 2 more for outside camping and picnics thanks again for the patio repeller
I have taken back my patio am planning on buying 2 more for outside camping and picnics thanks again for the patio repeller
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Wish I knew if it worked.
on June 18, 2020
Posted by: Alley
from Ontario Canada
We recently bought a thermacell and it does not work. Not glowing light....NOTHING! Tried buying a refill pack as maybe the Butane defective. Watched several you tube videos thinking maybe we weren’t doing something right. Followed every step on the instructions as well on you tube and still no glowing light.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 19, 2020
Hi there! Thanks for the review. We are sorry that your Patio Shield Mosquito Repellent is not working to our quality standards, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it.
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to try a few things?
• Please be sure to properly insert the fuel cartridge and replace it approximate every 12 hours. Also, you should replace the insect repellent mats approximately every 4 hours (it will turn white on the top side).
• Ensure the cap is removed and remains off during operation.
• To ensure the unit is working properly, please be sure that there is an orange light glowing in the view hole (… on the top of the repeller or on the brim of the lantern)
• This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to try a few things?
• Please be sure to properly insert the fuel cartridge and replace it approximate every 12 hours. Also, you should replace the insect repellent mats approximately every 4 hours (it will turn white on the top side).
• Ensure the cap is removed and remains off during operation.
• To ensure the unit is working properly, please be sure that there is an orange light glowing in the view hole (… on the top of the repeller or on the brim of the lantern)
• This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
Written by a customer while visiting thermacell.com
Customer Rating
5
Bug be gone...
on June 19, 2020
Posted by: BobbyT
from Hondo Texas
The item was recommended by my daughter, we used it one Friday evening, the thing rocks. Works like it says, down here in South Texas and with all the recent rains. Its mosquito season at its fullest. And with a whole bunch of gran kids, so needless to say, it works great. Got them all outside in the pool, may need to get something that disperses much wider or a couple more to cover most of our backyard. Most highly recommended..
thumbs up...
thumbs up...
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Love love love this!
on June 19, 2020
Posted by: Anonymous
from Ontario Canada
I bought this about a month ago because my area has mosquitoes populations that are out of control due to ponds and sitting water. I'm allergic to mosquitoes and so are a couple of my teenage children. The sprays on the market although they sometimes work, leave you having to shower off or in my case, more allergies.
The thermacell works great and I can sit out early am and at dusk with my Coonhound and enjoy the time i!
The thermacell works great and I can sit out early am and at dusk with my Coonhound and enjoy the time i!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com