Customer reviews from thermacell.com
Thermacell - Patio Shield - Canyon
Average customer rating
4
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
208
4 Stars
28
3 Stars
20
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Canyon
Customer Rating
1
Didn’t work
on December 13, 2020
Posted by: Upsdrew
from River Ranch RV Resort
We have an RV that we keep at an RV Resort which I could never enjoy in the evening because mosquitoes love me. I bought 2 of these hoping that I would be able to sit out with my wife in the evening. No such luck. I still got chewed up.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, January 4, 2021
We thank you for your feedback and take matters like this seriously. Thermacell stands by our products with a 100% satisfaction guarantee. Contact Thermacell directly and we can help you out.
Written by a customer while visiting thermacell.com
Posted by: McCall
Verified Purchase:Yes
I was so impressed with the device that my friend brought over to my garden. The mosquitoes did not show up, subsequently I purchased my own.
Written by a customer while visiting thermacell.com
Posted by: nomos
Verified Purchase:Yes
Love this product! Living in mosquito infested Maryland, this repeller is a lifesaver that allows us to use our porch. Thanks Thermacell!!!!
Written by a customer while visiting thermacell.com
Customer Rating
2
Quits lighting after about 50 times
on April 18, 2021
Posted by: Donna9
from Rose Hill, NC
It worked for a while, then it seemed the fighting mechanism just wore out. I have 2 and both did the same thing within 5 lights.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, April 19, 2021
We thank you for your feedback and take matters like this seriously. Thermacell stands by our products with a 100% satisfaction guarantee. Contact Thermacell directly at customerservice@thermacell.net and we can help you out.
Written by a customer while visiting thermacell.com
Customer Rating
3
How does igniter work
on May 21, 2021
Posted by: Mitch
from Elkview, WV
Does the igniter run off batteries? I’ve seen lots of comments about the igniter failing to work after many uses. Can you explain how the igniter functions?
Written by a customer while visiting thermacell.com
Customer Rating
1
Didn’t last
on June 4, 2021
Posted by: TRoe
from Holden Beach, NC
Cartridge only lasted about 3 hours…was supposed to last for 12 hours. Definitely will not buy again.
Response from thermacell.comBy Customer Service, June 7, 2021
The cartridge should last up to 12 hrs. Sometimes, consumers forget to twist the repeller into the off position and it can use up your fuel.
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Love it but the halo light will no longer come on
on June 7, 2021
Posted by: Barry
from Delaware
I have been using the halo version of the Thermacell product for a couple years. It works great and as advertised. This year when I decided it as time to start using it again so I loaded it with four new fuel cartridges and new batteries. The unit halo light would not come on. I thought the unit was failing but I tried it again anyway. It still works but the halo light will not come on. I use the light as a reminder to turn it off. Is there anything I can do to correct the halo light?
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Won’t Light
on June 7, 2021
Posted by: DeDe
from Denver CO
Ugh, I was hoping for a better summer, fewer bites, but this product won’t even light.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 8, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you
Written by a customer while visiting thermacell.com