Customer reviews from thermacell.com
Thermacell - Patio Shield - Royal
Average customer rating
4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
208
4 Stars
28
3 Stars
21
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Royal
Customer Rating
1
Does not work at all
on September 8, 2018
Posted by: Ouch
from Chandler Arizona
This review will likely never be posted because I found therma cell useless I bought this 2 weeks ago and used it according to directions. After allowing it to warm up for 30 min I was quickly swarmed by mosquitos with them even landing on the unit. I do not recommend this product as it does not work as they promised .
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S, Customer Service, September 10, 2018
Thanks for your review, and we are sorry that your experience with Thermacell was less than excellent. By the looks of your product (the mat being so blue), I am going to speculate your device never actually got turned on. Did the mat have a small amount of smoke emanating from it, and did it ever turn white?
We'd love the opportunity to get this product working for you. Please contact us at service@thermacell.net or 1-866-753-3837, we're available 24/7.
We'd love the opportunity to get this product working for you. Please contact us at service@thermacell.net or 1-866-753-3837, we're available 24/7.
Written by a customer while visiting thermacell.com
Customer Rating
5
Works as advertised
on September 5, 2018
Posted by: Chris1
from Chicago, IL
I've used it several times on our patio with great success
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Works Great
on September 3, 2018
Posted by: ed1234
from Peabody, ma
So happy I bought this product. Works as stated, I have used it at night and in the early morning have not had any mosquitoes at either time.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
AMAZING
on September 3, 2018
Posted by: Cathy
from Harrisbureg PA
I bought this a couple months ago and thought that I'd take a chance - that it might end up with all my other ineffective repellents - in the trash - but was tired of being eaten alive by mosquitoes so it was worth a chance. I AM SO GLAD I DID! I carry this little bugger with me every where I go. I NEVER has mosquito bites when I use this. I just bought a huge pack of refills so I'm prepared for the rest of the season. I even sent one to a friend who complained she could not get any use of her patio because of mosquitoes. She was thrilled with it too.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Product that actually works
on August 25, 2018
Posted by: Ashley
from Peachtree city GA
I live in Georgia and we got bugs of all sizes, and plenty of mosquitos. I have a large back patio where we enjoy our hammock, grill or enjoy the sun, which helps keep the bugs away. It’s best to let it be outside for 5-10 Mins before you go outside but you will see it does make a shield and it keeps you from lathering up bug spray.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
4
Good product
on August 24, 2018
Posted by: Anthony
from Baltimore
We purchased this product about a month ago for our small patio to be used during our Sunday cookout. It does what it was purchased to do, keep the bugs at bay. We are satisfied, would like to look at a larger unit, and would recommend your line of products to aquaintances, friends, and family.
Anthony Pitts
Anthony Pitts
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Like this Product
on August 23, 2018
Posted by: Janicej5
from Buffalo NY
Bought a couple months ago. I think it does help with the mosquitoes on the deck ....when I remember to turn it on. Lol.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
on August 16, 2018
Posted by: Brown53
from Ohio
Brought this a couple weeks ago terrible does not work
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S, Customer Service, August 17, 2018
Thanks for your review. Please contact us at service@thermacell.net or 1-866-753-3837. We've got your back.
Written by a customer while visiting thermacell.com