Customer reviews from thermacell.com
Thermacell - Patio Shield - Royal
Average customer rating
4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
208
4 Stars
28
3 Stars
21
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Royal
Posted by: Karen F
Verified Purchase:Yes
This little gadget really works, give it about 10 minutes to warm up and mosquitoes are gone - I live in South Florida and we know mosquitoes. I love it.
Written by a customer while visiting thermacell.com
Customer Rating
1
Unable to ignite
on July 14, 2020
Posted by: pjmbs
from Upstate NY
Cannot get product (brand new out of box to ignite. I purchased it several months ago, but never used it.) First attempt, the orange glow appears for about a second and then disappears. So not happy with this product at the moment.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 15, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: hammocktime35
from Left Coast
Verified Purchase:Yes
Crazy how well these devices work. Bought this one for my parent's deck; I have three other versions that all have their place at the ranch, on the deck, or in the pack.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Compact
on July 14, 2020
Posted by: Less bites
from Pennsylvania
It works. I purchased the unit from large sporting goods store. The unit was using to much butane. I contact thermacell the customer service was excellent. In a few days a new unit was sent and refills. I am customer now for life a new customer. Thanks again it works no bites. Great experience thanks again. Paw
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Difficulties and effectiveness seem questionable
on July 13, 2020
Posted by: David J
from detroit, mi
Verified Purchase:Yes
I experienced difficulties in igniting the device and found that the fuel cartridge became depleted before even using the third slide in plate.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 14, 2020
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Bugged
from Clinton Township, MI
Verified Purchase:Yes
Had no noticeable effect. Tried using at our suburban home on the backyard patio as well as the front yard porch. Each time, started at least 30 minutes before any mosquitos were typically noticed. Regrettably, they arrived like clockwork, unaffected, and in swarms.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 13, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Horrible... waste of money
on July 13, 2020
Posted by: Goatmom
from Marshfield, WI
I purchased the Thermacell Patio Shield Mosquito Repeller from my local Fleet Farm store.... biggest waste of money ever! I bought it on the 4th of July in hopes to watch the fireworks without the horrible mosquitos! WRONG!!
Biggest waste of my $25
Biggest waste of my $25
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 13, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Panache
Verified Purchase:Yes
They WORK! It’s such a good product we’ve been purchasing for gifts.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com