Customer reviews from thermacell.com
Thermacell - Patio Shield - Royal
Average customer rating
4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
208
4 Stars
28
3 Stars
21
2 Stars
7
1 Star
53
74%of customers recommend this product.
(
184 out of
248)
Customer Reviews for Thermacell - Patio Shield - Royal
Customer Rating
1
Does Not work :(
on October 5, 2020
Posted by: Betsy
from Florida
Was so excited about this. Pulled it out of box, followed all directions and...nope it doesn't work.
I called and hopefully they will replace it as it was a gift.
I called and hopefully they will replace it as it was a gift.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service , Customer Service , October 12, 2020
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stands by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
DOES NOT WORK!
on September 30, 2020
Posted by: m116
from Smyrna, DE.
I bought this Repeller a month ago & my wife used this on our patio recently for the first time.
She was bitten several times during a 45 minute lunch with her parents.
I checked several times to be sure it was lit (orange glow) & it was lit.
I would definitely NOT recommend this.
She was bitten several times during a 45 minute lunch with her parents.
I checked several times to be sure it was lit (orange glow) & it was lit.
I would definitely NOT recommend this.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Thermacell Customer Service, October 1, 2020
We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
4
Easy to light and works well
on September 24, 2020
Posted by: Jackster
from Huntsville, Alabama
We were trying to enjoy our backyard and pool and this year has been particularly bad for mosquitoes, the Patio guard provided great help deterring the little blood suckers
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Was great while it worked
on September 13, 2020
Posted by: Anonymous
from Austin Tx
I bought this 3 months ago and it worked great. Then one day it stopped working. The ignitor switch no longer worked. Its a bummer because we loved it and it did work. Just poorly made and not durable.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Thermacell Customer Service, September 14, 2020
We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
So far Im liking it!
on September 9, 2020
Posted by: Chas
from CT
Used first time last ight - our dinner was virtually mosquito free! The longer we dined the more we noticed no biting or buzzing! I bought two units and we dine on the deck regularly - even before Covid- and we will test them again soon - I'M CONFIDENT THEY'LL DO THEIR JOB!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Works great!!! No more mosquitos!!!
on September 7, 2020
Posted by: Mom81857
from Lake City, Florida
We bought a few of these 6 months ago and love it just dont like the fact that none of the stores carry anything more than the refills that come with both the Mosquito repellent mats and fuel cartridges. We go through so many more fuel cartridges and they are out of stock online.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Actually works!
on September 6, 2020
Posted by: CynSee
from Texas
Let me start by saying I live in Texas and we have had a lot of rain recently. My husband and I like to sit out on our deck in the evenings but I usually get chased in by mosquitos. I have tried sprays, foggers, candles and the incense coils (burning as many as three at one time) but all to no avail. So far I have used it twice and NO MOSQUITOS! It actually works! I am so happy I am considering getting a couple as Christmas gifts
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Anonymous
from Medford, NJ
Verified Purchase:Yes
Very effective! There is no unpleasant smell and the range of coverage is very wide.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com